Industrial Service Engineer - Leeds

• Report directly to the Service Manager.

• Adhere strictly to company policies and procedures.

• Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.

• Work on a small amount of air-conditioning equipment.

• Maintain a strong customer-focused approach throughout all processes, ensuring customer expectations are consistently met.

• Primarily maintenance-based, while responding to reactive service calls when required.

• Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.

• Promote system improvements and modifications to customers to enhance operational performance.

• Provide technical support to apprentices and customers.

• Ensure full compliance with Health, Safety & Quality regulations and policies.

• Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.

• Conduct site audits.

• No supermarket work

Key Accountabilities

• Ensure high levels of customer satisfaction.

• Represent GEA Group professionally while on site.

• Support capacity planning and work scheduling processes.

• Maintain company technical and safety standards in accordance with Health & Safety procedures.

• Recommend improvements where necessary and report accidents and near misses.

• Provide technical support and coaching to team apprentices.

• Remain up to date with safety standards and safety equipment requirements.

• Champion and promote a strong safety culture in the workplace