Information Management Specialist (Personal Computer Support Technician)

SUMMARY:

Information Management Specialist. Augment the DPTMS with trained personnel to provide oversight of mobilizing unit automation needs. Provide subject matter expertise in support of command-and-control systems involved in mobilization. Perform immediate on-site retail and unit-level support for Information Technology (IT) functions to mobilizing and demobilizing units, which includes workstations connected to the Fort Hood network infrastructure. Maintain communication and coordination with higher, lower, and state and local organizations. Provide and maintain the cable infrastructure, networks, and external network access necessary to deliver electronic information to, from, and among mission-critical facilities/activities. Provide customers with Video Teleconferencing (VTC) services coordination adequate to meet critical mission requirements. Provide the ability and availability of the hardware, software, backup, and maintenance services for installation data carrying networks, providing deployed forces the ability to communicate back to the sustaining installation. Duty assignment will be confined primarily to the North Fort Hood Mobilization Facilities and the HMB headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide customer support to all IT customers in person, by phone, or via email.
• Reimage computers.
• Create/track status of remedy work orders.
• Vet and create NIPR accounts.
• Provide support to PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
• Support responsibilities include software installation, and configuring operating systems, and loading needed programs.
• Performs technical, operational, and training support to users of personal computers by telephone, on on-site.
• Performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems.
• SIPR Vault responsibilities include maintaining and operating a classified facility.
• Coordinates the issuing/clearing of IT equipment in buildings.
• Fort Hood System Administrator certificate must be maintained.

• Adherence to all TLC Policies accessed through Deltek Costpoint via the following path.

o People > Employee Self Service > Company > Company Links > TLC Policies.

o Please see the Notes field for Login information.

• This position supports the DOD on a federal installation and the candidate must be available to work at the assigned physical location during business hours.

o Hours of work 7:30AM -4:30PM (M-F)

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities required

EDUCATION and/or EXPERIENCE:

Essential:

• High school graduate or equivalent (GED).

• Ability to prioritize work, complete multiple tasks, and work under deadlines.

• Must be able to devise steps necessary to complete tasks.

• Ability to read, write, and understand English.

• 2 years’ experience managing IT employees.

• Proficiency using Microsoft Office, Outlook, and Publisher, and Adobe

• Ability to prioritize work, complete multiple tasks, and work under deadlines.

• Must have valid state driver’s license and be able to maintain post driving privileges.

• Must be able obtain/maintain Common Access Card

• Must have a SECRET security clearance.

• Security Plus Certification or COMPTIA A+ certification required

Preferred:

• Associate degree in information technology preferred.

• Prior work with military/government preferred.

• Familiarity with military acronyms and terminology preferred.

LANGUAGE SKILLS:

Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to customers, internal and external, clients and other employees in the organization. Ability to interpret instructions and information and explain to others in the performance of this job in English.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time, stoop down and lift and carry more than 50 pounds on a regular basis. Must possess visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; and the manual dexterity to operate computer.

WORK ENVIRONMENT/HOURS:

This position is not eligible for remote work, as the essential functions of the role require the employee to perform duties on-site.

Work performed indoors. No travel requirements. Will work 40 hours work week with a possibility to work weekends and/or holidays if mission/operations require. This position supports the DOD on a federal installation and the candidate must be available to work at the assigned physical location during business hours.

EXPECTATIONS:

• Transportation & Access: You must have reliable transportation to and from work and be able to access military installations.

• Background & Drug Screening: Employment requires passing a background check and pre-employment drug screening. Random drug and alcohol testing may also occur without prior notice.

• Timesheets: Record your actual work hours daily and ensure your entries are accurate and timely to support smooth operations.

• Dress & Punctuality: Arrive on time and dress appropriately for your shift.

BACKGROUND INVESTIGATIONS:

All employees are required to undergo an initial background investigation as a condition of employment. Additionally, employees may be subject to subsequent background investigations if circumstances warrant, such as the emergence of a need, an issue, or probable cause.

Employees assigned to work on federal installations or projects must also comply with government-mandated background investigations, which are conducted independently of the company's investigations. Employment and continued assignment to federal installations are contingent upon successfully meeting and maintaining these requirements.