Information Systems Manager

POSITION OBJECTIVE:

The IT Systems Manager, focusing on Salesforce, SAP, and emerging technologies, is responsible for the strategic oversight and operational management of these critical system platforms. This role involves developing and executing high-level strategic initiatives that enhance the use of enterprise applications across all business functions. This role will formulate a comprehensive strategy that encompasses application management, system optimization, and the integration of emerging technologies, aligning these elements with broader business objectives to support the company’s growth and efficiency goals. Leadership in championing digital transformation initiatives will be key, leveraging the full capabilities of Salesforce and SAP to ensure the organization remains competitive in its industry.

Additionally, this position requires nurturing a culture of innovation within the IT department, promoting creative problem-solving and the adoption of advanced technological solutions. Strong collaboration between IT and other departments will ensure that technological solutions are perfectly synchronized with business needs, thus enhancing productivity and operational excellence. Effective management and communication skills are crucial for maintaining transparent relationships with stakeholders, aligning IT strategies with senior management expectations, and guiding the organization through its digital and technological evolution towards sustained success.

CORE RESPONSIBILITIES:

Strategic Enterprise Applications Management and Optimization:

• Conduct regular reviews and audits of Salesforce and SAP systems to assess their effectiveness.
• Identify areas for system enhancement or upgrades to improve performance and user satisfaction.
• Develop strategic plans for the integration of new technologies or features that can enhance system capabilities.

Innovation Leadership:

• Stay abreast of emerging trends and technologies in the enterprise application space.
• Lead pilot projects for the introduction of new tools and technologies.
• Evaluate the outcomes of innovation initiatives and scale successful practices across the organization.

Digital Transformation Advocacy:

• Work with IT Director on digital transformation roadmap that aligns with organizational goals and strategies.
• Advocate for the importance of digital transformation within the organization through workshops and presentations.
• Monitor and measure the impact of digital transformation projects on business processes and outcomes.

Cross-Functional Collaboration:

• Establish and maintain strong relationships with heads of other departments to ensure IT alignment with business needs.
• Organize regular meetings with key business stakeholders to discuss upcoming projects and gather feedback.
• Work with project managers and business analysts to ensure that IT projects are delivered on time and meet predefined business requirements.

Team Development and Leadership:

• Identify skill gaps in the team and arrange for appropriate training and development opportunities.
• Foster a culture of innovation, continuous learning, and accountability within the IT team.
• Conduct performance reviews, set individual goals, and provide regular feedback to team members.

Stakeholder Engagement and Management:

• Develop communication strategies to effectively share IT developments and updates with stakeholders.
• Engage with senior management regularly to report on project progress and discuss strategic decisions.
• Serve as the key IT contact for addressing and resolving any issues raised by stakeholders.

Governance and Compliance:

• Ensure all enterprise application projects adhere to legal, regulatory, and compliance frameworks.
• Develop and enforce IT policies and procedures that promote data integrity and security.
• Conduct periodic compliance audits and address any discrepancies or violations promptly.

COMPETENCIES

• Fluency in English (Arabic Preferred)
• Demonstrated expertise in leading large-scale IT projects and digital transformation efforts.
• Proven ability to devise innovative solutions and strategies that align with business objectives.
• Strong leadership skills with experience managing diverse IT teams.
• Excellent communication, negotiation, and interpersonal skills, with a proven track record of successful stakeholder engagement.
• Deep understanding of enterprise application architecture, cloud solutions, database management, and integration technologies.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Master’s or bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

Years of Experience

• At least 10 years of progressive experience in IT systems and Enterprise Applications management, with a strong focus on Salesforce and SAP.

Other requirements

• Expert knowledge of both Salesforce and SAP systems, including configuration, customization, and integration.
• Strong ability to analyze and interpret complex data to inform decision-making and strategy formulation.
• Experience with change management processes and the ability to lead an organization through change effectively.
• Understanding of financial principles to manage budgets effectively and deliver projects within financial constraints.
• Ability to identify, assess, and mitigate risks associated with enterprise application deployment and management.
• Familiarity with relevant industry regulations and the capability to ensure compliance across all enterprise applications.
• Commitment to continuous improvement, seeking ways to streamline processes and increase efficiency.
• Skills in negotiating with and managing third-party vendors, ensuring favorable terms and service levels are maintained.
• Ability to work effectively in a diverse work environment, respecting and leveraging individual differences to benefit team performance.
• Proficient in creating detailed reports and presentations for executive leadership to communicate project progress and outcomes.