Information Technology Operations Manager

Job Scope

We are looking for an experienced IT Operations Manager to lead and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.

Responsibilities

• Lead daily IT operations and manage technical support teams.
• Develop and enforce IT policies, procedures, and best practices.
• Ensure the performance, availability, and reliability of IT systems.
• Coordinate with cybersecurity teams to safeguard data and systems.
• Manage IT budgets and technology procurement.
• Implement and maintain disaster recovery and business continuity plans.
• Collaborate with external vendors and service providers.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field (Master’s is a plus).
• 5+ years of experience in IT, including at least 2 years in a leadership role.
• Strong technical background in infrastructure, networks, cloud services, and systems management.
• Excellent leadership, communication, and organizational skills.
• Fluent in English.
• Professional certifications such as ITIL, PMP, AWS, Microsoft, or Cisco are highly desirable.

Skills:

• Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
• Experience with system administration (Windows/Linux) and cybersecurity best practices.
• Familiarity with ITIL and service management frameworks.
• Project management and leadership of technical teams.
• Excellent problem-solving and analytical thinking.
• Strong communication and interpersonal skills.
• Vendor management and budgeting experience.

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