Information Technology Project Coordinator

Technical Project Coordinator

Onsite — Downtown Houston, TX |

POSITION SUMMARY

The coordinator is the engine that keeps the program's day-to-day moving. A large part of the role is organizing and actively participating in client meetings and chasing the customer for the input, validation, and sign-off the program depends on. The Program Manager owns the overall schedule; this role supports it by maintaining the detailed task tracking and technical dependency map beneath it. Because engineers and task owners will be self-reporting status, the coordinator needs a strong enough technical orientation to understand what a deliverable actually requires — so that padded estimates, glossed-over dependencies, and sandbagged timelines don't go unchallenged. The role reports into Cavalry's delivery leadership and works closely with the Program Manager, SDM, and technical specialists. KEY RESPONSIBILITIES

• Client Meeting Facilitation & Customer Follow-Through Organize, schedule, and actively participate in client meetings — scrums, working sessions, sprint retrospectives, monthly updates, and executive syncs.
• Capture decisions and action items, then relentlessly chase them to closure across both client and delivery teams. This is a large part of the role.
• Drive input, validation, and sign-off out of the customer — politely but persistently following up with stakeholders who are slow or unresponsive until the program gets what it needs.
• Manage the flow of information between client network/security/PMO teams and Cavalry delivery, keeping everyone working from the same facts.
• Detailed Task & Technical Dependency Tracking Support the Program Manager — who owns the overall schedule — by maintaining the detailed task tracking beneath it and keeping it accurate and current.
• Own the technical dependency map: understand what must be completed before what, and surface dependencies that task owners have overlooked or glossed over.
• Reconcile competing views of the same work (e.g., client EPM vs. delivery-team Planner) and resolve discrepancies rather than just reporting both.
• Track task-level progress against commitments and flag slips early, before they roll up into schedule impact.
• Technical Orientation — Holding Task Owners Accountable Bring enough technical depth to follow the program's workstreams — SD-WAN, connectivity, ITSM, monitoring, firewall, and automation — and to understand what completing a given deliverable actually requires.
• Constructively challenge engineering estimates and status: recognize when a task is being padded, a dependency downplayed, or a timeline sandbagged, and press for the real picture.
• Ask informed follow-up questions so that vague or evasive status can't stand, and validate with the right SME before it reaches an executive.
• Status Reporting & Executive Communications Produce clear, accurate, executive-grade status reports and contribute to executive briefing decks.
• Coordinate recurring reporting cadences (e.g., monitoring reports from SolarWinds/ThousandEyes) and ensure they land on time and on message.
• Turn technical detail into concise, executive-ready narratives without losing accuracy.
• Governance, Change & Artifact Management Run the artifact review and approval workflow end to end: submission packages, SLA tracking, sign-off gates, and DocuSign coordination.
• Coordinate change submissions (CRQ/CAB) and ensure the right requests are raised in the right form.
• Maintain document control and version discipline (SharePoint), so the team and client always work from the current artifact.

REQUIRED QUALIFICATIONS

• 5+ years in project coordination, project management, or PMO roles supporting technical or infrastructure programs.
• Demonstrated success in a consulting, professional services, MSP, or IT service provider setting — working billable and client-facing, accountable to external stakeholders. This is a firm requirement, not a nice-to-have: strong coordinators whose experience is exclusively internal/in-house are not a fit for an embedded, client-facing consulting role.
• Strong command of coordination tooling: MS Project and/or Planner, Excel, PowerPoint, SharePoint, and ServiceNow (or a comparable ITSM platform).
• A self-starter comfortable organizing and running client meetings and persistently, diplomatically chasing stakeholders for input, validation, and sign-off — someone who follows up until things close rather than waiting for responses.
• Strong technical orientation — enough depth in networking/infrastructure to understand what a deliverable actually requires and to constructively challenge engineering estimates and status. Full engineering skills are not required, but a coordinator who takes technical status at face value is not a fit.
• Proven ability to produce executive-grade status reporting and communicate with senior stakeholders.
• Experience operating within formal governance/approval and change-control processes.
• Must be able to work onsite in downtown Houston on a full-time basis.

PREFERRED QUALIFICATIONS

• Coordination experience on network, infrastructure, or cybersecurity programs; familiarity with SD-WAN, network monitoring (SolarWinds/ThousandEyes), and ITSM concepts.
• Experience in energy, utilities, midstream, or other critical-infrastructure sectors; awareness of NERC CIP and related regulatory drivers.
• Certifications: PMP, CAPM, CSM / PMI-ACP, or ITIL.
• Comfort with Agile/sprint delivery and tools such as Planner, Jira, or Azure DevOps.