Information Technology Services Specialist

A leading semi-governmental organization is seeking a motivated and detail-oriented Information Technology Services Specialist to develop and implement a strategic plan for IT and digital transformation, aligning with the organization's direction.

Roles and Responsibilities:

• Contribute to the implementation of the IT Department’s operational plan.
• Execute network design, testing, and update processes, as well as maintain IT equipment and support systems.
• Provide technical support to users and respond to inquiries efficiently and effectively in line with the Service Level Agreement (SLA).
• Troubleshoot and resolve hardware, software, and connectivity problems.
• Assist in onboarding new employees and provide training on IT systems and applications.
• Install, configure, and maintain Windows Server operating systems and associated services.
• Manage Active Directory, including user account creation and Group Policy management.
• Provide support for enterprise applications, troubleshooting issues, and ensuring optimal performance.
• Participate in the implementation of IT Service Management projects.
• Contribute to achieving quality objectives and continuous performance improvement.
• Communicate stakeholder-related feedback to the relevant departments.
• Support the development, documentation, and dissemination of organizational knowledge.

Qualifications:

• 3-6 YoE in the same field.
• Bachelor’s degree in Information Technology or a related field.

Professional Certifications:

• CCNA
• ITIL v4
• CompTIA Security+
• CompTIA Network+
• CompTIA A+
• Microsoft Certified: Windows Server
• Additional relevant certifications and training are preferred.