Information Technology Specialist

IT Specialist (Mid-Level) – UAE

Location: Dubai, UAE

Department: Events & Operations

Employment Type: Full-Time

About Media Land Group

Media Land Group is a leading creative and experiential agency based in Dubai, known for delivering bold, high-impact events, exhibitions, and activations across the region. We collaborate with global brands, visionary artists, and local institutions to turn ideas into unforgettable audience experiences.

Our multidisciplinary team thrives at the intersection of creativity and execution — blending strategy, storytelling, and precision to bring every event to life. If you are detail-obsessed, deadline-driven, and thrive in fast-paced environments, we invite you to help us raise the bar on every production we touch.

Role Overview

We are seeking a proactive and detail-oriented IT Specialist (Mid-Level) – UAE who will Own day-to-day IT operations: create/configure user accounts and email IDs, manage Microsoft 365 licenses, set up devices, keep collaboration tools (Teams/SharePoint) running smoothly, and provide responsive L1/L2 support. Ensure secure, reliable, and well-documented IT services for staff.

Key Responsibilities

Identity, Email & Collaboration (Microsoft 365)

• Create/modify user accounts; assign roles and M365 licenses (e.g., Business/Enterprise SKUs).
• Provision and manage Exchange Online mailboxes, aliases, shared mailboxes, distribution lists, resource mailboxes.
• Configure Teams (channels, policies, meeting settings, voice if applicable), SharePoint/OneDrive permissions and sharing policies.
• Enforce MFA, Conditional Access basics, self-service password reset policies.
• Monitor mail flow (spam/phishing/quarantine), set safe/blocked senders, DKIM/DMARC basics in coordination with domain/DNS admin.

Endpoint Deployment & Support

• Image/provision Windows laptops/desktops (and macOS when needed): OS install, driver updates, baselines, endpoint protection, BitLocker/FileVault.
• Install and configure core software (Office apps, browsers, PDF tools, conferencing clients, printer drivers).
• Maintain asset inventory (serials, tags, warranty, assignment), track returns and repairs.
• Perform hardware diagnostics and simple repairs (RAM/SSD swaps, battery/keyboard replacements when feasible).

Service Desk (L1/L2) & Customer Support

• Triage tickets, resolve incidents/requests (email setup, Teams issues, printing, VPN, Wi-Fi, application installs).
• Remote support via Quick Assist/Teams/ScreenShare; clear, friendly communication with non-technical users.
• Escalate complex cases (L3, vendor) with well-documented steps already taken.

Network & Access (Foundational)

• Basic switch/Wi-Fi troubleshooting (link issues, VLAN/Wi-Fi SSID, DHCP/DNS basics).
• Support VPN users (client deployment, routing/DNS issues).
• Monitor internet connectivity; coordinate ISP/router/firewall vendors for outages/changes.

Security Hygiene

• Enforce patching cadence (OS & apps), AV/EDR health, disk encryption, screensaver/lock policies.
• Handle joiner/mover/leaver securely (access revokes, device return, data handover).
• Support phishing simulations, security awareness rollouts; investigate user-reported suspicious email.

Backup & Data Protection

• Ensure endpoint backups (where applicable) and OneDrive/SharePoint retention policies are active and verified.
• Assist with file restores and version recovery; document RPO/RTO expectations for critical shares.

Documentation & Process

• Maintain IT runbooks, setup checklists, troubleshooting guides, and user FAQs.
• Keep diagrams/simple inventories up to date (network, SaaS, license counts).
• Log changes (who/what/when/why) in a lightweight change note or ticket.

Vendor & License Administration

• Track M365 license consumption/costs; reclaim unused seats.
• Coordinate warranties/repairs (OEM) and consumables (toner, peripherals).
• Evaluate alternative tools; provide simple ROI/feature comparisons when requested.

Training & Enablement

• Run quick how-to sessions (Teams basics, file sharing etiquette, Outlook tips).
• Create 1-page guides and 3–5-minute screen-capture tutorials for common tasks.

Required Skills & Experience

• 3–5 years in IT support/administration with hands-on Microsoft 365 tenant experience.
• Solid Windows endpoint administration; comfortable with macOS basics.
• Working knowledge of AD/Azure AD/Entra ID concepts, MFA, Conditional Access (starter policies).
• Networking basics (TCP/IP, DNS, DHCP), printer/scanner setup, peripheral troubleshooting.
• Clear written & verbal communication; strong customer service mindset.
• Certs (nice to have): MS-900 (M365 Fundamentals), MD-102 (Endpoint Admin), AZ-900 (Azure Fundamentals), CompTIA A+/Network+.

Key Deliverables (What “Good” Looks Like)

• New starter fully operational (device, email, Teams, shared folders, printer) on Day 1.
• Accurate asset and license records; no “orphaned” accounts or devices.
• Tickets resolved fast with clear updates and end-user guidance.
• Consistent patch/AV compliance across the fleet.

Why Join Media Land Group?

• Be part of one of Dubai’s most innovative creative event agencies.
• Work on award-winning campaigns, global exhibitions, and iconic cultural projects.
• Join a dynamic, fast-paced environment with room for growth, leadership, and learning.
• Collaborate with a talented and passionate team that values initiative and creativity.

Please click on the link below to know more about Medialand Group

https://www.instagram.com/medialandgroup/?hl=en

https://www.youtube.com/@medialandgroup4884

https://www.linkedin.com/company/medialandgroup/