Information Technology Support Consultant

Job description

Job Title: IT support consultant

Responsibilities:

 Perform basic problem solving and assistance on various software applications and hardware

systems for users

 Serve as the first point of contact for users seeking technical assistance over the Ticketing

System.

 Perform remote troubleshooting through diagnostic techniques and pertinent questions

 Determine the best solution based on the issue and details provided by users

 Direct unresolved issues to the next level of support personnel

 Record events and problems and their resolution in logs

 Identify and suggest possible improvements on procedures

 Performs routine technical assistance and maintenance duties.

 Maintains and updates record keeping system

 Assists with tracking inventory levels of equipment and materials; performs data entry and

maintenance of records.

 Performs miscellaneous job-related duties as assigned.

Requirements and skills

 0-3 years of experience as an IT support consultant.

 Working knowledge of MS office products, software installations and IT hardware

 Good understanding of computer systems, mobile devices and other tech products

 Ability to diagnose and resolve basic technical issues

 Proficiency in English,

 Excellent communication skills

 Customer-oriented and cool-tempered

 Bachelor’s degree or Diploma in IT, Computer Science or relevant field