Information Technology Support Specialist

Job Summary
We are seeking a dedicated and knowledgeable Information Technology Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical support, managing computer systems, and ensuring the smooth operation of network services. This role requires strong problem-solving skills and the ability to communicate effectively with team members and end-users.

Duties

• Provide software troubleshooting and technical support for hardware and software issues.
• Manage and maintain Active Directory, ensuring user accounts are created, modified, and deleted as necessary.
• Administer network services, including TCP/IP configurations and network troubleshooting.
• Utilize SCCM for software deployment, updates, and inventory management.
• Support Mac OS environments alongside Windows systems, ensuring compatibility and performance.
• Assist in computer management tasks such as setup, configuration, and maintenance of workstations.
• Communicate effectively with users to understand their IT needs and provide timely solutions.
• Document technical processes and procedures to enhance team knowledge sharing.

Qualifications

• Proficient in software troubleshooting with a strong understanding of common operating systems (Windows and Mac OS).
• Knowledgeable in TCP/IP networking principles and practices.
• Experience with network administration tasks including monitoring performance and security.
• Familiarity with SCCM for system management is preferred.
• Strong communication skills to convey technical information clearly to non-technical users.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Previous experience in an IT support role is advantageous but not mandatory.

We encourage candidates who are eager to learn and grow within the field of information technology to apply.

Job Types: Full-time, Contract

Pay: $52,180.00 - $64,264.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Paid time off
• Professional development assistance
• Tuition reimbursement

Work Location: In person