Information Technology Support Technician

IT Support Specialist

Location: Paoli, PA (Fully Onsite – Corporate HQ)

Compensation: $26.00/hr (W2 Contract) → Conversion to ~$50,000 Salary + Benefits

Summary

We are seeking a well-rounded IT Support Specialist to join our team at our corporate headquarters in Malvern. This individual will serve as a key point of contact for end-user support across hardware, software, and network-related issues.

This is a hands-on, fully onsite role supporting a professional office environment, ideal for someone with 3–5 years of experience who is comfortable working across multiple areas of IT and enjoys troubleshooting in a fast-paced setting.

This position begins as a contract role with strong potential to convert to a full-time salaried employee.

Responsibilities

• Provide Tier 1–2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, and basic network connectivity issues
• Support Microsoft 365 environment including Outlook, Teams, OneDrive, and SharePoint
• Handle user account management (Active Directory, password resets, access provisioning)
• Image, deploy, and configure new machines and equipment
• Assist with onboarding/offboarding of employees (account setup, equipment provisioning)
• Maintain and track IT assets and inventory
• Support printers, conference room technology, and AV equipment
• Document tickets, resolutions, and processes within ticketing system
• Escalate complex issues to senior IT or infrastructure teams as needed
• Assist with basic networking tasks (VPN support, connectivity troubleshooting)
• Participate in system updates, patching, and routine maintenance activities

Qualifications

• 3–5 years of hands-on IT support experience in a corporate environment
• Strong knowledge of Windows OS, desktop hardware, and common business applications
• Experience with Microsoft 365 and Active Directory
• Familiarity with ticketing systems (ServiceNow, Jira, or similar)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Experience supporting printers, AV systems, and office technology
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with both technical and non-technical users
• Ability to work fully onsite in Malvern, PA

Nice to Have

• Experience with imaging tools (SCCM, Intune, Autopilot)
• Exposure to Azure AD or hybrid environments
• Certifications such as CompTIA A+, Network+, or similar

Why Join

• Opportunity to grow into a full-time salaried role
• Exposure to a broad IT environment across multiple technologies
• Stable, team-oriented corporate setting
• Hands-on experience that builds toward Systems or Network Administration paths