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Infrastructure Specialist
End Date
Friday 27 February 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Infrastructure Engineer provides expert 2nd‑line IT support, proactively managing device platforms and resolving colleague tech issues for LTC Hyderabad. The role ensures seamless workplace technology experiences through problem investigation, service fulfilment, and close collaboration with UK teams and 3rd‑level support.
Job Description
- Infrastructure SpecialistModern Workplace is committed to making LBG and Lloyds Technology Centre (LTC) an exceptional place to work by providing colleagues with the latest technology, seamless digital experiences, and world‑class IT support.We are seeking passionate IT professionals who can deliver excellent customer service and contribute to a modern, innovative workplace environment.As a Support Analyst within the Colleague IT Support Desk, you will be the first point of contact for IT support needs at our LTC Hyderabad office, while also providing assistance to colleagues working remotely. You will work closely with UK-based teams to ensure that workplace technology issues are resolved efficiently, ensuring minimal disruption to our colleagues.What You’ll Be Involved In
- Monitoring the overall health of device platforms and proactively identifying potential issues.
- Providing timely and expert 2nd‑line end-user support across our Devices Lab (Windows, Mac, and Virtual solutions).
- Leading problem investigations to drive long-term resolutions.
- Managing request fulfilment activities.
- Ensuring adherence to Service Assurance targets (SLAs).
- Building and maintaining strong relationships with 3rd‑level support teams for platform configuration, service reporting, and observability.
- Supporting the 1st Line Service Desk through creation and maintenance of quality knowledge articles.
- Delivering in‑person IT support and guidance to colleagues in the Hyderabad LTC office, in collaboration with UK teams.
What You’ll NeedThis role requires working on-site in our Hyderabad office five days a week, with shift coverage between 08:00 and 20:00 IST.Essential Experience & Skills- 5 to 7 years of professional experience in a 2nd‑line, client-facing IT Support Engineer role.
- Eligibility for Grade D level.
- Strong analytical and problem‑solving skills with a structured approach.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
- Ability to prioritize, organize, and complete tasks within deadlines.
- Strong team collaboration skills with the ability to work independently when needed.
- Capability to respond to a wide range of IT issues across multiple communication channels (in-person, phone, email, etc.).
- Commitment to continuous learning and personal development, including supporting and coaching colleagues.
Technical Skills- Windows OS
- macOS
- Intune / Device Management
- JAMF / Device Management
- Azure Virtual Desktop & Multi‑Session
- Nexthink
- PowerShell / Scripting
- Experience supporting colleagues in office and remote/home environments, including Wi‑Fi troubleshooting and peripherals.
Nice-to-Have Skills- Experience using ServiceNow (training provided if needed).
- Knowledge of smartphone technology (Samsung/iPhone), particularly regarding Mobile Application Management and Microsoft Authenticator.
- Experience supporting colleagues in developer environments.
Closing StatementWe look forward to welcoming skilled professionals who are passionate about delivering exceptional IT support and contributing to the continued growth and success of Lloyds Technology Centre.
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