Infrastructure System Engineer (VOIS)

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:

Provide an extensive level of support for Office IT Infrastructure Active Directory \ Entra AD service ownership. With respect to the complex nature of the Azure AD environment in scope the AD/Provisioning Service Owner is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.

Key accountabilities and decision ownership:

Putting Customers First

• Makes sure the team focus on delivering customer needs.
• Exceed customer expectations

Performing through our people

• Gives regular, constructive feedback.
• Respects other team members
• Offers help when the team is overworked
• Takes responsibility of mistakes, never points the finger at others.
• Has the highest standard of integrity.

Delivering results

• Makes the best use of available resources
• Meets deadlines, makes things happen
• Manages own time effectively

Managing a changing environment

• Shares own ideas, accepts suggestions from colleagues
• Acts quickly when change is needed
• Identifies practical solutions to problems without reinventing the wheel

Making a personal difference

• Builds network with other team leaders
• Open and understanding
• Always curious and looking for better ways to do things
• Makes the most of what we’ve got

Communicating for impact

• Encourages people to be open and share their views
• Convinces other people of a point of view
• Keeps all relevant people appropriately informed
• Builds on people’s ideas

• Technical Operation:

  Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner & Senior Specialist are responsible on:

  • Provides operational assessment of projects, to support AD service owner in providing into project Solution Design approval decision (G2) by the Office IT Project Review Board (OIT PRB).
  • Provides Operational Impact Assessment, including risk assessment, to support AD service owner in providing input into project Go Live decision (G5) by the Office IT Project Review Board (OIT PRB).
  • Plan of service improvements with defined timelines
  • Reports service related changes and assessed change requests

Core competencies, knowledge & experience:

• Providing operational assessment to future projects with all pros/cons.
• Ensure finishing at least 90% of service improvement topics planned for the FY.
• Creating and Assessing 100% of Active Directory \ Entra AD related changes before CAB meeting.
• Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
• Delivering all required reports & scorecards within agreed timelines.
• End-to-End service availability and performance according to SLA

Must have technical / professional qualifications:

Education:
BSC in Engineering or Computer Science

PC Knowledge:
Professional Level

Technical skills:
 Rock-solid hands-on- experience in Entra AD is a must.
 MCSE certificate and Azure Administration is a must.
 Experience in Windows Server 2016 or 2022.
 Experience in troubleshooting and strong PowerShell scripting is mandatory.
 Reporting and analysis skills are preferred.
 Project management knowledge is a plus.
 ITIL Foundation certificate is a plus.

Personal skills:
Interpersonal organization.
Dedication, sense of ownership
Ability to work in teams
Excellent oral and written communication skills.
Must be team oriented
Must have technical support experience via the phone and via direct customer facing
Must have systems support experience, preferably in a large production environment
Experience in working with professionals from other cultures
Excellent spoken and written English

Band: H1