Innovation Technician

Innovation Technician

Role:

Answers patron requests for information and assistance and helps patrons learn and create in a makerspace and woodworking/industrial shop.

Major Duties and Responsibilities:

35% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using industrial, maker, and innovation equipment; guiding them in use of machinery, hardware, and software. Helps patron register for training and booking equipment. Provide one-on-one assistance with maker and woodworking equipment upon request. (Essential)

25% - TECHNOLOGY INSTRUCTION – Serves as a point contact for patrons in assistance with using library technology; identifies opportunities for formal training in the library; advises patrons on availability of classroom and individual technology instruction; conducts safety training and equipment use training for various machines and refers patron on to the Creative Technologist or a Librarian for further assistance. (Essential)

25% - IN BRANCH PROGRAMMING– Under the guidance of a supervisor, develops informative and entertaining programs by using project management and outcomes-based planning and evaluation tools; assists in delivering programs to audiences within the library; builds & maintains relationships with community partners; assists Community Relations and Marketing with recruiting attendees to provide benefit to patrons, to promote use of library resources and represent the library district to the community. (Essential)

5% - OTHER DUTIES – Assists with providing website content, creating displays, and promoting the industrial space within LINC. Improving and expanding community engagement; Assists Supervisor to ensure the smooth operation of the department. (Non-Essential)

Minimum Requirements:

Education:

Associate’s Degree

Experience:

One year of similar or related experience

Able to read, write, and speak Spanish fluently (preferred)

Or any combination of education and experience which provides the success factors.

District Success Factors:

Focuses on the customer

Initiative

Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent

Tactful

Knowledge of public library operations

Creativity

Job Success Factors:

Knowledge of public library reference service

Knowledge of print and online reference resources

Skill in reference interviewing

Skill in using and troubleshooting a variety of computers and mobile electronic devices

Skill in Windows, MS Office Suite, and Publisher

Skill in using Innovative Interfaces, Inc’s Sierra or another comparable automated library system

Skill in customer services including dealing with difficult patrons and volatile situations

Able to operate various office equipment including copiers

Able to plan and conduct age-appropriate programming

Able to use good judgment

Able to work in teams

Able to work with confidential information

Able to foster a nonjudgmental, supportive environment for a diverse population of users by using patience and effective communication to assure a positive learning experience

Physical Success Factors:

Able to push a fully loaded book-cart weighing up to 200 lbs.

Able to lift 50 lbs.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.