IN_Senior Associate_D365 CRM Technical_MS Dynamics_Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

We are looking for a skilled CRM Technical Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have hands-on experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions.

Responsibilities:

• Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs.

• Develop custom modules, workflows, plugins, and integrations using APIs and SDKs.

• Collaborate with functional consultants and business stakeholders to gather and analyze requirements.

• Perform data migration, cleansing, and integration with third-party systems.

• Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access.

• Participate in code reviews, testing, and deployment processes.

• Maintain documentation for technical designs, configurations, and customizations.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3+ years of experience in CRM development and customization.

• Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge).

• Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL.

• Experience with data migration tools and ETL processes.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving and communication skills.

• Mandatory skill sets:

CRM Technical Consultant

• Preferred skill sets:

CRM development and customization

• Years of experience required

4 to 6 Years

• Education Qualification

BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date