Inside Sale Representative

Why Join Us

Our brands, both young and mature, now have 75 years of experience to draw upon as they optimize manufacturing efficiency, perfect distribution, and lead the industry. And with that, we’re now able to innovate faster and more effectively deliver the highest-quality products to the marketplace. As a result, Pinnacle Climate Technologies is home to brands that are recognized worldwide for reliability, durability, and innovation.

At Pinnacle–We make it possible.

Position Summary

According to Pinnacle’s Corporate Values of Customer Focus, Team Player, Positive Attitude, Accountable & Dependable and Doing the Right Thing, the Inside Sales Representative is responsible for growing revenue within assigned customer segments or verticals, which may include existing small to mid-size customers and prospects, or supporting National Accounts at the branch-location level in partnership with National Sales leadership. Regular outbound calling to sell products and to increase customer top-of-mind awareness.

This role is an integral part of GRIT Sales team, driving and supporting actions to meet overall growth and account penetration targets.

Primary Responsibilities:

• Responsible for growing revenue within assigned customer segments or verticals, which may include existing small to mid-size customers and prospects.
• Supporting National Accounts at the branch-level in partnership with National Sales leadership.
• Conduct regular outbound calling to sell products and to increase customer top-of-mind awareness.
• Achieve assigned sales and gross margin goals using the “Pinnacle Way” process.
• Effective and efficient time and territory management to maximize productivity and results.
• Utilize NetSuite CRM to develop and maintain a regular cadence for customer/prospect outreach, to record contact details, and to set follow-up tasks. Utilize The Pinnacle Way sales concepts in sales and customer interactions.
• Provide quotes and product suggestions based on customer needs.
• Interface with internal departments to ensure customer needs are met.
• Regular and effective communication and collaboration with the field sales team
• Champion “Voice of Customer” throughout the organization.
• Work with marketing to create email blasts, marketing flyers and related sales collateral
• Develop a strong understanding of the company’s products and services.
• Develop and present compelling sales proposals to customers that demonstrate a solid understanding of customer needs and that create meaningful added value.
• Adhere to established company policies and procedures.
• Embrace and live the company’s cultural values in all business related internal and external interactions.
• Provide customer support during Field Sales Manager’s absence as needed.
• Qualifying leads and closing sales
• Understanding customer needs to create effective climate solutions.
• Other duties as assigned from time to time

Qualifications and Skills:

• Associate’s Degree in Business or Marketing or a combination of work experience and education. Bachelor's Degree preferred
• 1-3 years of prior sales experience, inside or outside sales
• Strong verbal and written communication skills
• Highly organized and great attention to detail
• Numerical reasoning
• Technical aptitude
• Ability to follow a prescribed and disciplined sales process
• Excellent time management
• Highly proficient with CRM and Microsoft Office
• Active listening skills
• Ability to establish rapport quickly by phone

Reports to:

• Reports to Customer Care & Inside Sales Director
• Interacts with Order Entry and Customer Care, GRIT Sales Team, and Marketing personnel