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Inside Sales

About Us:

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets.

As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. Following the recent acquisition of FBM by Lowe’s, the organization continues to invest in strong, forward-thinking talent to support national growth, enhance customer experience, and drive long-term success across both businesses.

Overview:

Position Overview

At Unified Door & Hardware Group (UDHG), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities and Qualifications:

Key Responsibilities

Customer Service & Sales Support

Maintain professional, courteous communication with customers before, during, and after sales
Provide knowledgeable product and generate accurate quotes and proposals
Assist walk-in customers and handle inquiries or complaints promptly
Drive profitable sales through effective selling, upselling, and cross-selling

Order Management & Communication

Enter orders, pricing, and customer data into systems accurately
Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs

Inventory & Showroom Operations

Maintain stock levels, organize the showroom, and support physical inventories
Schedule and coordinate inbound/outbound deliveries and shipping logistics
Negotiate freight rates and manage inventory movement efficiently

Cash Handling & System Use

Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing, reporting, and project tracking

Product & Project Knowledge

Maintain up-to-date product expertise
Manage documentation and order details for large or complex projects

Logistics & Operations Coordination

Coordinate deliveries with Operations staff
Coordinate purchase and delivery of special products

Trainings

Must attend all required meetings in relation to sales and all company required training programs

Additional Responsibilities & Miscellaneous

Perform other duties as assigned to support Sales and corporate objectives

Qualifications

High school diploma or equivalent required
2+ years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training

Compensation and Benefits:

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

Benefits

At UDHG, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

Medical
Dental
Vision
HSA/ FSA plans
Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
Critical illness, Hospital Indemnity, Accident Coverage
Legal Insurance Plan
Paid Time Off & Paid Holidays
Generous 401(k) plan with company match

Statements:

Equal Opportunity Employer

Unified Door & Hardware Group, a Foundation Building Materials company, is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance.

Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.

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