Inside Sales

As a dynamic and results-oriented Inside Sales Representative, you play a pivotal role in supporting our Outside Sales team and maintaining strong relationships with our valued customers. Your responsibilities include handling calls from dealers, providing product quotes, and ensuring order follow-up for our comprehensive product line including windows, doors, moldings, stairs and related products. Must demonstrate exceptional communication skills, meticulous attention to detail, and a genuine passion for surpassing customer expectations. If you thrive in a fast-paced environment and are driven to excel in sales, you are meant for the team.

Essential Functions and Responsibilities

• Assist customers with quoting, pricing, writing up, coding and follow up of orders to make sales to new and established customers using order forms, promotional material, takeoffs and price catalogs.
• Act as a liaison for sales and service between customers and the company regarding pricing, quality, scheduling and shipping using effective communication skills.
• Negotiate with customers in order to obtain sales. Process orders for customers using order forms and effective sales techniques that leaves customer with a strong sense of satisfaction.
• Attend seminars and meetings to improve skills in the area of sales, products and the company mission using techniques such as interviewing and role playing effectively.
• Process pick-up/returns for customer credits
• Assist with other functions as assigned using skills acquired to complete the task at hand. I.e. Fax machine
• Daily, time should be spent on any office function that needs completion when time permits.
• Also involved with purchasing, Masonite – specials (displays/catalog).

Required Education & Experience

• High School Diploma or Associate degree or equivalent years of business experience.
• 2-5 years of industry-related millwork experience.
• Proficiency in reading blueprints and developing estimates and quotes.
• Understanding of sales margins and markups.
• Exceptional communication, interpersonal, and customer service skills.
• Computer knowledge of PC’s, ponderosa software
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.