Inside Sales & CLM Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Inside sales & digital sales (click to door) management
Manage the performance of the managed dealer (s) aligned with Vodafone Strategies
Manage and coach the sales team of the dealer, increase conversion rate of half leads and full leads
Prioritise process improvements that will boost digital sales and follow the execution together with digital teams
Work on alternative dealer models for profitable growth.
Work on new methods to increase fixed and solution sales of inside and digital channel
CLM
Central management of all leads coming from digital channels, outbound calls or campaigns
Verification and allocation of leads according to segmentation rules
Generation of new leads through outbound calls
Performance management of leads
Coordination and performance management of call center with regular KPI follow up meetings
Reporting and analysis
Process optimization and operational efficiency
Management of customer data according to KVKK and GDPR

Who you are

University Graduation from a reputable University, from Business Administration, Economics, Social Sciences or Engineering Faculties
Experience in sales channel management, inside sales and/or lead management
Analytical, ambitious, team player
Experience in telecommunication sector or IT sector
Good command of English (Nice to have)
Good command of Office tools

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.