Inside Sales & Customer Coordinator

Inside Sales & Customer Coordinator

Location: Deira
Reporting To: Managing Director
Employment Type: Full-time

Role Purpose

The Inside Sales & Customer Coordinator is responsible for managing day-to-day customer interactions and sales coordination in a structured, disciplined manner.

This role acts as the primary point of contact for assigned customers, handling quotations, order coordination, and internal follow-ups with procurement and accounts—without independent authority over pricing, credit, or commitments.

The role is execution-focused, process-driven, and critical to maintaining a professional customer experience.

Key Responsibilities

• Prepare and send quotations to customers via email and WhatsApp using approved pricing and formats
• Follow up on quotations to obtain feedback, LPOs, or revisions
• Receive, review, and validate customer LPOs for accuracy
• Maintain clear, professional communication with customers via email, phone, and WhatsApp

Internal Coordination

• Coordinate with procurement on:
• Product availability
• Lead times
• Order confirmation
• Coordinate with accounts on:
• Customer credit status
• Invoice issuance
• Payment follow-ups (non-confrontational)

Order & Documentation Management

• Ensure all orders are properly documented and approved before processing
• Maintain accurate records of:
• Quotations
• Orders
• Customer communication
• Ensure compliance with internal processes and approval workflows

Process & Discipline

• Follow defined sales, pricing, and credit procedures strictly
• Escalate exceptions or customer requests before committing
• Support management in improving sales coordination processes

Job Type: Full-time

Pay: AED1,000.00 - AED3,500.00 per month