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Inside Sales Rep III (Dispatcher) - Miami
Job Summary
The Inside Sales III (Dispatcher) position supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Manage communication between the customers, branches, and outside sales representatives. Assign orders to drivers. Directs the flow of logistics of materials to and from the job site and communicates delivery capabilities and expectations. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
- Directs the flow of deliveries/pickups and performs supporting administrative duties.
- Communicates delivery capabilities and expectations.
- Predict, manage, and escalate order fulfillment drawbacks or complications.
- Manage dispatch of the vehicles to maximize the efficiency of order fulfillment.
- Receives and responds to all customer inquiries, orders, and complaints.
- Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
- Maintains communication with Drivers to expedite deliveries.
- Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
- Provides customers and other Branches with any data and backup data as requested.
- Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
- Reports on all out-of-line conditions affecting customer satisfaction.
- May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.
- Assist in Inventory and cycle counts.
- Assists in directing and prioritizing logistics of deliveries/pickups and related sales support duties.
- May open and/or close operations facilities in some branches.
- Performs other duties as requested.
Knowledge and Skills
- Excellent communication skills, verbal and written, to enhance relationships with customers and team members.
- Quick learner, attention to detail, and adaptability skills.
- Excellent time management and organization skills.
- Emotional Intelligence and strong collaboration skills.
- Proficient knowledge of Infor, Microsoft Office, and Salesforce CRM.
- Expert knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.
Qualifications
- Minimum (2) two years' experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry.
- Must have a valid driver’s license.
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