Inside Sales Representative

About SMT, Corp.
SMT Corp. is recognized as the industry leader in counterfeit electronics detection and supply chain assurance, providing mission-critical components and verification services for high-reliability applications.

About the role

• Jump-start your career in the aerospace and defense industry. This is a great opportunity to learn and grow with a company dedicated to delivering the highest quality products and services, competitive pricing, and industry-leading response times. This role may involve a learning curve, so we’re looking for someone who is eager to learn, excels in customer service, is detail- and customer-oriented, and must have excellent time management and communication skills.

What you'll do

• Be the primary support to outside sales for new opportunity quoting and order status
• Manage the sales process flow from RFQ through to Order Entry and Delivery
• Enter new opportunities in CRM
• Submit requests for research to sourcing and follow up
• Generate quotations and send to outside sales for review for supported key accounts & directly quote non-key accounts
• Ensure compliance with customer RFQ submission requirements
• Ensure compliance with SMT quality systems & processes
• Create sales orders & order routing information
• Coordinate all parties on non-Conformities
• Liaise effectively across teams to meet business needs – Sales/Purchasing/Quality/Test Lab/Finance
• Effectively manage open orders, tracking order delivery status and align with outside sales, keeping systems and customer up to date
• Manage web portals to perform customer requests, maintenance, retrieval of information, and posting of data
• Support, prepare, and submit certifications and other representations for the business
• Maintain customer data and information in centralized systems, ensuring customer information is controlled in accordance with Customer Non-Disclosure requirements
• Perform sales and marketing data analyses and publish weekly, monthly, quarterly metrics (bookings, quotes, etc.)
• Other administrative/marketing support tasks including customer and partner onsite and virtual meeting preparation, event planning and support (e.g., scheduling, meeting room set up, ordering food, etc.)

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to effectively track and prioritize tasking
• Ability to problem solve, taking a proactive approach to issue resolution
• Must be detail and customer oriented
• Must have excellent time management and communication skills
• 1+ year of customer service experience

Schedule

• 8AM - 5 PM, with an hour unpaid lunchbreak
• Monday to Friday
• In person on-site

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Referral program
• Vision insurance

Compensation

• Hourly Pay
• Commission

The pay range for this role is:

24 - 28.85 USD per hour (Sandy Hook)

INTERESTED?
Apply on our job board: https://ats.rippling.com/smt-corp/jobs

Pay: $24.00 - $28.85 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you walk me through your experience managing a sales process from initial inquiry (RFQ) through order fulfillment and delivery? How did you stay organized through the process?
• Tell me about a time you had to juggle multiple quotes, orders, or customer requests at once. How did you prioritize and ensure nothing fell through the cracks?
• What experience do you have working with CRM systems and managing customer data? How do you ensure accuracy and compliance (confidentiality or quality requirements)?
• Describe a situation where you had to coordinate across multiple departments (e.g., sales, purchasing, quality, or finance) to resolve an issue or meet a deadline. What was your approach?
• What was your favorite aspect of your previous role?
• What was your least favorite aspect of your previous role?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• Sandy Hook, CT 06482 (Required)

Work Location: In person