Institutional Operations Analyst

Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products

• On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack
• Develop internal and external relationships with key business stakeholders to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs
• Contribute to Institutional IT and product strategy, planning, development and delivery pipeline
• Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation
• Assist with the implementation of business controls around client set up and management
• Work closely with the Business Operations team whilst carrying out daily Institutional tasks
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

• Experience managing business process change and technology implementation projects
• Knowledge of the Institutional derivatives business area preferable
• Relevant experience supporting Institutional electronic trading business
• Experience in Web Services / API s platform
• Excellent understanding of FIX desirable
• Established interest and awareness of financial markets
• Ability to build solid working relationships with key stakeholders internal and externally
• Commercially and strategically minded with a strong focus on client service
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to work and deliver on own initiative and to deadlines
• Strong analytical and reporting skills
• Excellent attention to detail