Instructional Designer

Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).

Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.

Co-create with Trainers and SMEs to make sure learning is accurate and practical.

Create engaging and clear training materials in line with our tone, tools, and branding.

Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.

Use feedback, quiz scores, and QA data to improve and iterate quickly.

Skills, Knowledge & Expertise

• Excellent written English and Arabic with strong editing, formatting, and structuring skills
• At least 1 year in instructional design and eLearning creation.
• Hands-on experience with tools like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
• Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.
• Strong writing and visual storytelling skills - you know how to make complex things sound simple.
• Comfortable working cross-functionally - especially with Product, Tech, and Ops teams.
• Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure

Bonus if you've worked in CX, product, or tech startups.

Experience with knowledge bases (like Notion, Zendesk, Helpjuice).

Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus.