New Product Development Training Manager

Main Responsibilities

• Training Strategy, Design, and Delivery
  • Design and Develop Training Content: Create, maintain, and continually improve all operational and New Product Development (NPD) training documentation (including SOPs, job aids, recipes, and training modules) for use across all CPUs.
  • Annual Training Calendar: Create, maintain, and implement the annual training calendar based on the NPD launch schedule and identified operational needs.
  • Curriculum Management: Oversee the implementation and standardization of all training across each CPU, ensuring consistent delivery, content fidelity, and effective knowledge transfer.
  • Trainer Development: Lead, mentor, and train the MP trainers on best-in-class instructional design, delivery techniques, Calo standards, food philosophy, auditing protocols, and effective coaching practices.
• Operational Excellence and Compliance
  • Auditing and Assessment: Develop and manage all auditing checklists, scoring rubrics, and action plan templates for CPUs and trainers.
  • Compliance Oversight: Oversee and ensure auditing compliance within each CPU by leading the training team in the execution of audits and tracking the follow-up on all action plans. Publish consolidated results on a monthly basis.
  • Performance Evaluation: Establish and maintain systems to track and evaluate the effectiveness of all training programs and operational procedures, making data-driven recommendations for enhancements.
• Collaboration and Stakeholder Management
  • Bridge the Gap: Act as the primary liaison between the NPD team and MP operations, translating new product specifications and operational procedures into actionable, standardized training programs.
  • Feedback Loop Management: Implement and maintain a formal workflow for gathering and analyzing customer feedback and operational data to identify training gaps and relay insights to the NPD and R&D teams for continuous product and process improvement.
  • Monthly Performance Reviews: Lead structured monthly review sessions with MP owners to assess training effectiveness, address operational challenges, and align on upcoming menu and product priorities.
• Documentation and Reporting
  • Maintain accurate and organized training records and documentation to evaluate and report on each CPU's monthly performance and compliance levels.
  • Implement and maintain tracking logs and workflows for all recipe, yield, and process modifications to ensure all training documentation is current.