Instructional Designer , GSF Learning and Development

Instructional Designer - GSF Learning and Development

At Amazon, our mission is to be Earth's most customer centric company. We're seeking an exceptional Content Developer to join our Amazon INFC Learning team to support operations training initiatives.

The ideal candidate will have proven experience in instructional design, with a strong portfolio demonstrating expertise in visual design and multimedia content creation. You will be responsible for designing and developing innovative learning content that enhances strategic capabilities within the INFC organization. Your work will include graphic design, branded materials, posters, One Point Lessons (OPLs), infographics, and video content. You will develop comprehensive storyboards, effective assessments, and manage learning projects of varying scales while maintaining high quality standards.

Key Job Responsibilities

• Design and develop innovative learning content that enhances strategic capabilities within the INFC organization.
• Create engaging training materials including graphics, visual designs, branded materials, posters, OPLs, infographics, and video content.
• Develop comprehensive storyboards and effective assessments.
• Manage learning projects of varying scales while maintaining high quality standards.

A Day in the Life

Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive to increase knowledge retention and recall. We work with Operations, Business, Program & Training Delivery teams to identify the scope of training, and use modalities such as bite size learning (mobile), OPLs, infographics, instructor led, blended instruction, and assessments to build quality learning experiences for our learners. We periodically evaluate these materials to assess effectiveness.

Basic Qualifications

• Bachelor's degree or above.
• Experience in stakeholder or customer management and project management (added advantage).
• Proficiency translating content into regional languages.
• Ability to manage data effectively through analysis, generate accurate reports.
• Strong presentation skills with ability to communicate complex information to diverse audiences.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational and interpersonal skills.
• Hands on experience with content development tools such as Articulate Storyline 360, Canva, Vyond.
• Experience using AI tools to speed up the content development process.

Preferred Qualifications

• Experience working in a related industry.
• Certified instructional designer.
• Primary knowledge of using AI tools to create content (added advantage).
• Experience using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer centric solutions, and evaluating the effectiveness of learning programs.

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