Instructional Designer - Hai Hospitality

Job Description:

Hai Hospitality is accepting applications for an experienced Instructional Designer for our Home Office based in Austin, TX. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people.

We're offering a salary of $65,000.00.

Position Summary:

The Instructional Designer works with the Manager of Training and Design, to develop and maintain learning and development programs for all Hai Hospitality brands. This leader will develop learning programs to leverage synchronous and asynchronous blended methodologies to include e-learning, video, ILT, VILT and text-based materials. This position will also support the learning management ecosystem. This position works alongside the Regional Operations Team, Restaurant Management Team, and Home Office to develop next generation learning and development platforms .

Position Core Competencies:

• Critical thinker

• Highly organized

• Highly collaborative

• Detail-oriented

• Industrious

• Exceptional Communicator

• Ability to multi-task

Primary Responsibilities:

• Aligns learning and development program design with Hai Hospitality Culture

• Responsible for the organizational learning and development ecosystem

• Designs curriculum for line-level, management and Home Office leaders

• Supports existing and new restaurant opening learning and development programs

• Defines learning objectives based on requirements and using sound instructional design expertise

• Creates engaging learning activities and compelling course content that enhances retention and transfer

• Partners with subject matter experts to identify target learner’s training needs and develop course content

• Aligns instructional end goals with content creation

• Visualizes instructional graphics, the learner interface and the finished product

• Conducts instructional research and analysis on learners and contexts

• Applies tested instructional design theories, practice and methods

• Provides exercises and activities that enhance the learning process

• Creates supporting material/media (audio, video, simulations, role-plays, games)

• Establishes and executes project plans to successfully deliver projects on-time and within budget

• Analyzes, updates, and refines existing content

• Maintains current knowledge and awareness regarding best practices in instructional design

• Participates in new restaurant openings as needed

• Travels to restaurants for implementation and maintaining of training programs Leadership

Demonstrate the following leadership knowledge, skills, and abilities to include the following:

Culture

• Assess, push, and maintain the culture. Be the guardian of Hai core values in all endeavors.

• Demonstrate empathy, trust, and team building.

• Always have an eye on the big picture. Show people how they can be better.

• Demonstrate the highest levels of integrity, dignity, and professionalism.

• Inspire and motivate. Teach your team to do the same.

• Be available. Your team must be able to rely on your support.

• Coach: empower staff to develop their skills in delegation, goal setting of more complex tasks.

• Development plans – ensure systems are in place to give employees transparent growth plans and goals.

• Recognize and develop talent.

Decision Making and Critical Thinking:

• Be a facilitator. Help people work through problems, rather than solving the problems for them.

• Adapt to a changing environment and culture, and help others do the same.

• Anticipate potential problems and avert them in advance.

• Seek out operational weakness and strengthen it.

• Leverages knowledge of restaurant operations to develop practical, relevant training programs aligned with on-the-job realities.

Personal Organization

• Ensure that all duties are completed thoroughly and in a timely manner.

• Set realistic deadlines and meet them, or communicate challenges, roadblocks, and setbacks.

• Know what tasks to delegate to those who can learn by doing them.

• Time Management – account for and manage interruptions, set priorities for yourself and others.

Qualifications:

• Bachelor’s degree preferred, not required

• Required to work out of the Austin-based Home Office

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

• Proficient with Word, Excel, PowerPoint required

• Exceptional written and verbal skills

• Accessible to support an operations-centric organization

• Ability to balance speed and quality when designing and delivering learning programs

• Ability to remain flexible and open to feedback

• Ability to work in a high-paced changing environment

• Proficiency with learning management systems (LMS) preferred but not required

• Proficiency with design platforms (e.g., InDesign) preferred not required

• Strong attention to detail, including editing and proofreading skills

• Ability to shift priorities based on the current business needs and to make progress on multiple, concurrent projects

• Exceptional project management skills with the ability to set and meet deadlines

• Ability to facilitate written and virtual meetings

• Ability to work on a computer for 5-6 hours a day.

Report to: Manager of Training and Design

Department/Team: People/HR Team

FLSA Status: Exempt

Why You’ll Love Working With Us

• Medical / Dental / Vision / Accident insurance options available
• Employee Assistance Program with mental health services available
• Employer Matched 401k Savings plan
Opportunity to grow
• - we promote from within almost exclusively
• Dining discounts
• Spouse / Children / Family contributions towards medical premiums
• Maternity + Paternity Leave
• Paid Vacation benefits
• Short term + long-term disability coverage
Cell phone stipend

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Basic Qualifications

• Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions.
• Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies.
• Detect and address workplace safety issues and adhere to safety guidelines and standards.
• Ability to sit at a desk and use a computer or other office equipment for extended periods.
• Perform repetitive hand and wrist movements for typing, writing, or data entry.
• Lift and carry office supplies, files, or equipment weighing up to 25 lbs.
• Adapt to a fast-paced work environment, including managing deadlines and shifting priorities.
• Work collaboratively in close proximity to coworkers in shared office spaces.
• Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments.
• Understand and follow directives, policies, and workflows provided by supervisors or management.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions.

The Hai Experience

Hai Hospitality is a multi-concept, emerging restaurant group based in Austin, Texas. Our restaurant concepts include Uchi, Uchiko, Uchiba, and Loro. It’s about hospitality and giving back. Our employees take pride in their work ethic, their craft, and their creativity. Feel proud of where you work, help create an experience for our guests, and work with cool people.

Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below:

• If you have the right to work, don't let anyone take it away : E-verify.gov
• E-Verify Participation Poster

Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.