Instructor, eDiscovery & Data PSG

Exterro is currently seeking a highly motivated, organized and goal-oriented Instructor with a focus in eDiscovery and Data Privacy, Security, and Governance. In this role, you will deliver high quality, engaging training to customers, partners and internal teams - helping to maximize our Data Risk Management platform. You will be responsible for delivering training to end users in the subjects of Exterro’s eDiscovery and Data PSG tools to include: developing new training classes, training materials, webinars, and other material to support educational and enablement initiatives. You will act as both a technical expert and an educator, ensuring learners gain the skills and confidence to succeed with our products.

This position will report to the Director of Education and Enablement.

Responsibilities:

• Deliver live (virtual and in-person) training sessions in the subjects of Exterro’s eDiscovery and Data PSG tools to customers, partners, and employees.
• Translate complex product functionality, data workflows, and best practices into clear, actionable learning experiences.
• Collaborate with product managers and customer success teams to align training content with business needs and product updates.
• Blending learning styles of students to ensure that the topics are understood by all participants.
• Developing the content for new training classes, training materials, curricula, and other things to support the continuous changes to Exterro software.
• Provide feedback and insights from training sessions to help continuously improve curriculum, documentation and product usability.
• Maintain expertise in product functionality, industry best practices and adult learning methodologies.
• Support enablement initiatives for professional services initiatives by ensuring customers are trained for successful adoption.
• Attending events as directed, especially at Exterro hosted events such as XChange.
• Supporting the wider Exterro organization with training and 1:1 support as needed.

Requirements:

• Minimum of 2 years of experience working in a hands-on technical or similar role.
• A Bachelor’s degree or higher in computer technology, forensics, or equivalent field is preferred.
• Excellent presentation and facilitation skills, with the ability to engage both technical and business audiences.
• Experience delivering both virtual and classroom training sessions
• Industry knowledge in the topics of eDiscovery and/or Data Privacy, Security, and Governance.
• Ability to simplify complex technical concepts into practical, actionable learning experiences.
• Strong collaboration skills; comfortable working across professional services, product and customer success teams.
• Project management skills and ability to prioritize tasks.
• Travel may be required (up to 25%). This may include internal team and company meetings, as well as hosted client locations.

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: Join a rapidly growing organization where you can shape and influence revenue operations and product pricing strategy.
• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The salary range for this remote position is $75,000-$95,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization's security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.