Insurance Administrator

Regiment Staffing is looking for Insurance Administrator to support one of our client's growing brokerages. This position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer skills.

Responsibilities:

• Provide telephonic and email support to clients, handle policy endorsements and amendments, and resolve insurance queries.
• Support the sales and customer service team while providing a superior level of service.
• Manage the claims process from start to finish, including receiving claims, verifying details, communicating with clients, and liaising with insurers.
• Administer policies, manage renewals, and handle client follow-ups to prevent policy cancellations.
• Administer, support and complete policy changes within our company partner’s portals and websites.
• Adhere to the underwriting criteria set out by our broker partners.
• Maintain accurate electronic and physical records, update client information in databases, and organize filing systems.
• Process invoices, process payments, and prepare regular reports and presentations.
• Build and maintain relationships with clients, insurers, and other internal and external stakeholders.
• Resolve billing related concerns for clients.
• Stay up-to-date with current insurance legislation, trends, and company policies.

Qualifications:

• Must have a minimum 1 year experience as an Insurance Administrator preferably in a brokerage or insurance company.
• 2+ years experience in a customer service role.
• Fluent in English, reading writing and communication.
• Exceptional phone etiquette.
• Be able to successfully pass Insurance Exam.

Required Skills:

• Strong organizational, time management, and administrative skills are essential.
• Excellent verbal and written communication skills are required for interacting with clients and stakeholders.
• Proficiency with computer systems, including MS Office, insurance software, and database management.
• A high level of accuracy is crucial for maintaining records and processing information.
• Ability to problem-solve and handle urgent matters effectively.
• Previous experience in a similar administrative or insurance-related role is often required.
• Typically requires a Bachelor's Degree, though specific roles may prefer additional qualifications.

Position Offers:

• Opportunity to work for Canada’s fastest organically growing insurance brokerage.
• People-oriented company's culture.
• Tools & resources to make you work smarter.
• Training & support that need to get growing.

This role is ideal for a visionary candidate, if:

• You Think BIG. Growth & finding ways to challenge yourself to be better is in your DNA.
• You’re resilient, adaptable & embrace change.
• You take care of others and support your colleagues, clients & communities. You’re professional and polite especially in tough situations.

Shift Schedule - Monday to Friday , 07:00 p.m. to 03:00 a.m. . Please note that it is an In-person position and requires the candidate to be physically present in our Lahore Office.

Job Type: Full-time

Pay: Rs90,000.00 - Rs100,000.00 per month

Work Location: In person