Insurance & Billing Coordinator

About the Role

We are seeking a dedicated and detail-oriented Insurance & Billing Coordinator to join our pediatric dental family. This position is the financial backbone of our practice — ensuring our patients and their families have a clear, stress-free experience with their dental benefits, while keeping our office revenue cycle running smoothly and efficiently.

The ideal candidate thrives on organization, communicates with warmth and professionalism, and takes genuine pride in resolving billing concerns with accuracy and care. If you love being the person who "figures it out" and brings order to complexity, we want to meet you.

Key Responsibilities

• Verify dental insurance benefits for new and existing patients, accurately documenting coverage details, limitations, frequencies, and maximums prior to appointments
• Submit, track, and follow up on insurance claims in a timely manner; manage claims aging reports to minimize outstanding balances and denials
• Post insurance and patient payments; reconcile accounts and investigate discrepancies with accuracy and urgency
• Monitor and manage accounts receivable (A/R) totals, generating and interpreting reports to identify trends, problem accounts, and collection needs
• Communicate insurance coverage and benefit explanations to patients and families in a clear, friendly manner — especially in our pediatric environment where parents depend on our guidance
• Resolve billing inquiries and disputes with professionalism, empathy, and efficiency, serving as the primary point of contact between patients, families, and insurance carriers
• Process and review Explanations of Benefits (EOBs) from third-party payers; identify underpayments, errors, or opportunities to resubmit denied claims
• Maintain up-to-date patient account records within dental practice management software; adapt quickly to system updates or transitions
• Prepare and distribute patient statements; follow up on outstanding patient balances with courtesy and professionalism
• Collaborate with clinical and front desk teams to ensure accurate CDT coding and complete documentation for maximum reimbursement
• Perform month-end close tasks and reporting as directed by the Office Manager
• Stay current on changes to dental insurance regulations, CDT codes, and payer-specific policies

Qualifications & Skills

Required

• Minimum 2 years of dental or medical insurance billing experience
• Working knowledge of dental insurance plans (PPO, HMO, Medicaid/CHIP), fee schedules, and CDT coding
• Exceptional attention to detail and accuracy in data entry and account management
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Proficiency with dental practice management software
• Excellent written and verbal communication skills
• Customer-focused mindset with the ability to calmly resolve billing concerns

Preferred

• Experience in a pediatric dental setting
• Familiarity with Medicaid/MI Child billing procedures
• Background using cloud-based PMS systems and associated financial reporting
• Experience with dental clearinghouses (e.g., Availity, DentalXChange)
• Demonstrated ability to adapt quickly to new software systems
• Associate’s degree in healthcare administration or related field

Compensation & Benefits

Base Pay

Competitive hourly rate of $22–$26/hour, commensurate with experience

Incentive Pay

Performance-based bonus opportunities tied to A/R metrics, claims resolution rates, and clean claim submission rates — rewarding the results you drive

Benefits

Paid time off (PTO), paid holidays, and more

Schedule

40 hours per week; Monday–Friday, 7am - 3pm

Environment

Warm, team-oriented pediatric practice that values every team member’s contribution to our patients’ well-being

Who We Are

We are a pediatric dental office in West Michigan dedicated to making every child’s dental experience positive, comfortable, and fun. Our team works hard, laughs often, and supports one another. We believe great patient care starts with a great team — and that includes the people working behind the scenes to keep everything running seamlessly.

If you are someone who takes pride in meticulous, meaningful work and wants to make a real difference in a child-centered healthcare setting, we encourage you to apply.

To apply, please submit your resume and a brief cover letter describing your dental billing experience.

We look forward to meeting you!

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Retirement plan

Work Location: In person