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Insurance Operations - Manager / Sr. Manager
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We are seeking an Operations incumbent to design and execute operational strategies that drive business growth and scalability. This role goes beyond day-to-day operations, focusing on process excellence, cost optimization, and aligning operations with organizational objectives.
Key Responsibilities:
- Develop and implement operational strategies aligned with business goals to improve efficiency and scalability.
- Drive data-driven decision-making by analyzing operational metrics and identifying improvement areas.
- Lead process transformation initiatives for cost optimization, automation, and quality improvement.
- Collaborate with leadership to define KPIs, set targets, and ensure accountability across teams.
- Manage key vendor and partner relationships to ensure service excellence and cost-effectiveness.
- Anticipate risks and develop contingency plans to ensure business continuity.
- Drive change management initiatives for operational scalability and workforce alignment.
- Ensure compliance with all regulatory requirements and risk management frameworks.
- Prepare strategic reports and present insights to the executive team for business planning.
Key Requirements:
- Bachelor’s degree in Business, Operations, or related field; MBA preferred.
- 5+ years of experience, including at least 2 years in a team management role.
- Proven experience in process re-engineering, cost control, and operational scaling.
- Strong financial acumen and ability to manage budgets effectively.
- Excellent leadership, analytical, and stakeholder management skills.
- Familiarity with ERP systems, automation tools, and performance dashboards.
Success Metrics (KPIs):
- Achievement of cost optimization targets and operational efficiency improvements.
- Successful execution of strategic projects and process automation.
- Improved customer satisfaction and SLA adherence.
- Operational scalability to support business growth objectives.
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