Intake and Staffing Specialist for ABA Therapy Company

Overview

Bright Sun Therapy is a company that provides early diagnosis and intervention in children with ASD, ADHD, and other behavioral and neurodevelopmental disorders, and helps with the reduction in the progression of symptoms.

Key Responsibilities

Client Intake

• Serve as the first point of contact for new families, providing a warm and professional welcome.
• Collect all necessary client information, verify insurance, and explain the intake process.
• Confirm communication preferences and ensure intake documents are completed accurately and in a timely manner.
• Clearly communicate service options (in-home vs. in-school) and timelines for service initiation.
• Assist Spanish-speaking families by translating or clarifying intake materials as needed.

Scheduling Clients

• Maintain and update the master schedule to ensure clients are matched with staff in a timely manner.
• Coordinate with BCBAs, RBTs, and caregivers to schedule therapy sessions according to client needs and staff availability.
• Quickly adapt to schedule changes, cancellations, and emergencies.
• Communicate with families to confirm session times and any changes in scheduling.

Staffing Cases

• Assign therapists to cases based on experience, client needs, and location.
• Monitor staff availability and proactively fill open hours.
• Track staffing progress and report updates to leadership regularly.
• Work closely with the hiring team to ensure adequate staffing levels for incoming clients.

Requirements

• Minimum 3 years experience working in an ABA therapy setting with intake, staffing, and scheduling responsibilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently in a fully remote environment.
• Fluency in Spanish and English (Bilingual is strongly preferred and nearly required for this role).
• Excellent written and verbal communication skills.
• Proficiency with scheduling software, CRMs, and EHR platforms (experience with ABA-specific software is a plus).
• Strong problem-solving skills and ability to manage shifting priorities.

Pay: $20 per hour

Education:

• High school diploma (Required)

Job Type: Full-time

Pay: $20.00 per hour

Work Location: In person