Intake Coordinator

Job Description:

Intake Coordinator (Full-Time)
Connection Services – St. Louis, Missouri

Position Summary

Connection Services is seeking a full-time Intake Coordinator to manage all aspects of the client/patient intake and referral process. This role ensures timely, accurate admissions; verifies insurance coverage and authorizations; and maintains compliance with all state, federal, and payer regulations, as well as organizational policies and procedures.

The Intake Coordinator plays a key role in delivering exceptional customer service and supporting operational efficiency across assigned locations.

Key Responsibilities

• Welcome clients/patients and serve as the first point of contact

• Process referrals and communicate information to appropriate disciplines

• Complete screening and admission paperwork accurately and thoroughly

• Verify insurance coverage, benefits, and required authorizations

• Ensure appropriate financial clearance prior to service delivery

• Enter and maintain accurate demographic information in the EHR

• Schedule consultations, evaluations, tests, and procedures

• Maintain up-to-date census utilizing Bed Board

• Respond promptly to phone and email inquiries

• Address client/patient concerns professionally and efficiently

• Prepare and maintain client/patient charts and perform general clerical duties

• Promote operational efficiency through organized workflow management

• Ensure compliance with regulatory standards and organizational policies

• Collaborate with leadership across multiple locations

Qualifications

Education & Experience

• High school diploma or equivalent required

• Previous experience in patient intake or medical office administration preferred

Knowledge & Skills

• Basic knowledge of ICD-10 and HCPCS/CPT coding

• Familiarity with therapy services preferred

• Strong customer service orientation

• Excellent communication and organizational skills

• Ability to work independently

• Typing speed of at least 40 WPM with high accuracy

• Proficiency in Google Workspace, Microsoft Word, and Excel

• Ability to work effectively with culturally diverse populations

Employment Requirements

• Successful completion of background screening (criminal, driving, abuse/neglect, fingerprint)

• Completion of New Hire Orientation and required annual trainings (including Relias)

• Valid driver’s license, acceptable driving record, and current auto insurance

Physical Requirements

Sedentary position involving prolonged sitting, occasional standing/walking, and repetitive hand/finger movements for typing. May exert up to 10 pounds of force occasionally.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.