Provides information to callers and prospective patients regarding Glenbeigh services, collects data for staff to determine the appropriateness and eligibility of patient requesting admission. Responsible for pre-admission case management of patients scheduled to be admitted, including benefits verification. Completes admission paperwork for all patients.
Education, Knowledge, Skills and Abilities
- High school graduate or equivalent.
- Strong organizational skills and effective in working with a team.
- Excellent verbal/written and interpersonal communication required.
- Ability to establish and maintain friendly and cooperative relationships in all encounters.
- Basic office equipment skills including but not limited to: photocopiers, scanners, fax machines, telephone system, shred boxes, calculators, computers, printers and keyboards.
- Basic computer skills including but not limited to: Microsoft office, Outlook and the aptitude to navigate electronic medical records effectively.
- Possess personal qualifications such as kindness, compassion, good judgment and an ability to relate effectively.
- Able to maintain a strict level of confidentiality.
- Possess strong customer service skills and phone etiquette.
Location: Ashtabula Regional Medical Center · Admissions - GB
Schedule: Part Time, 1st, 24 hrs