Integrations Operations Specialist

The Role in a Nutshell

We are seeking a talented Integration Operations Specialist to join our team at Foodics. In this role, you will drive seamless integrations between Foodics and third-party platforms, ensuring our partners unlock the full value of our ecosystem. You'll need a sharp analytical mindset, strong problem-solving skills, and excellent communication abilities-particularly in simplifying complex technical concepts for technical and non-technical stakeholders.

Why This Role Matters

This position is a unique blend of business and technology. It gives you the chance to deepen your expertise in F&B industry solutions and B2B system integrations while serving as the go-to technical advisor for our partners. You'll expand your skills in both technical consulting and stakeholder management-without being required to code daily-while still being recognized as the integration expert within the ecosystem.

What You'll Do

• Guide partners and service providers on best practices for Foodics API integrations.
• Lead technical discussions with B2B partners and manage communications with external companies.
• Run daily meetings with global partners and stakeholders, providing technical support and advising on Foodics Marketplace listings.
• Perform end-to-end testing, troubleshooting, and validation of integrations to ensure compliance and quality.
• Collaborate with internal teams (Product, Engineering, etc.) to support the rollout of new features impacting integrations.
• Manage a wide variety of integration use cases, including Online Ordering, Loyalty, Accounting, ERP, Delivery Management, Digital Receipts, Table Payments, and Reservations.
• Research industry trends and competitive solutions to identify and recommend optimal integration strategies.
• Gather and document technical requirements, providing expert recommendations on design and implementation.
• Ensure all integrations adhere to compliance standards and deliver seamless implementation between Foodics and partner systems.
  

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-2 years of experience in integrations, technical consulting, or similar roles.
• Solid understanding of web services, RESTful APIs, webhooks, and middleware solutions.
• Hands-on experience with API and webhook monitoring tools (e.g., Datadog) and ticketing/project management tools (e.g., Jira, Trello).
• Proven ability to manage complex integration projects in enterprise environments.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Attention to detail with the ability to work effectively under pressure.
• Skilled at translating technical concepts into clear, business-friendly language.
  

Who Thrives in This Role

• Familiarity with the F&B industry and related platforms (e.g., online ordering, delivery management, loyalty, accounting, ERP).
• Understanding of programming languages and integration platforms.
• Proficiency in data mapping and middleware technologies.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

What We Offer You
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.