Dynatrace Resource

The Dynatrace Resource is responsible for designing, implementing, and operating end-to-end application and infrastructure monitoring solutions using Dynatrace. The role focuses on ensuring high availability, performance, and reliability of business-critical applications across on-premises and cloud environments. The position supports proactive monitoring, incident management, root cause analysis, and continuous optimization, particularly within banking and enterprise environments.

Requirements

• 8+ years of experience in IT Operations, Monitoring, or Observability roles.
• Strong hands-on experience with Dynatrace in enterprise and banking environments.
• Proven experience supporting production systems and mission-critical applications.
• Strong understanding of ITIL processes and operational best practices.

Key Responsibilities

• • Design, implement, and administer Dynatrace monitoring solutions for complex IT environments.
  • Deploy and manage Dynatrace OneAgent, ActiveGate, and cluster architecture across on-prem and multi-cloud platforms (AWS, GCP).
  • Monitor application, infrastructure, and service performance, proactively identifying performance bottlenecks and potential incidents.
  • Configure dashboards, alerts, thresholds, SLOs, KPIs, and management zones for different stakeholders.
  • Perform deep-dive Root Cause Analysis (RCA) using Dynatrace AI and observability data to reduce MTTR and MTTI.
  • Integrate Dynatrace with ITSM and third-party tools (ServiceNow, Jira, PagerDuty, Splunk, Grafana, Ansible, MQ, databases, etc.).
  • Lead migration activities from legacy monitoring tools (CA APM, Nimsoft, AppDynamics, Riverbed) to Dynatrace.
  • Support production environments with 24/7 monitoring readiness and BAU operational activities.
  • Collaborate with DevOps, application, and infrastructure teams to embed monitoring into CI/CD and operational workflows.
  • Conduct performance reviews, health checks, and optimization assessments.
  • Deliver training, documentation, SOPs, and runbooks to internal IT and operations teams.
  • Act as a Subject Matter Expert (SME) for Dynatrace and observability best practices.

Technical Skills & Tools

• • APM & Observability: Dynatrace (OneAgent, DEM, RUM, Synthetic Monitoring)
  • Monitoring Tools: CA Wily Introscope, Nimsoft, AppDynamics, New Relic
  • Log Analytics: Splunk
  • ITSM / Ticketing: ServiceNow, Remedy, Summit
  • Operating Systems: Linux, Windows, Solaris
  • Automation: Ansible, BladeLogic
  • Cloud & Platforms: On-prem, AWS, GCP
  • Scripting: Python (basic)
  • Monitoring Domains: Applications, Infrastructure, Databases, Middleware, Network, Digital Experience