Intern - Field Technician

Key Responsibilities

• Field Support
  • Conduct site visits to verify installations, inspect failed products, and pick up samples for analysis.
  • Visit wholesalers and partners to handle under-warranty product checks and returns.
  • Perform simple repairs, adjustments, or replacements under supervision.
• Case Handling
  • Manage “easy” after-sales cases (straightforward complaints, inquiries, and requests).
  • Support Resolution Manager in ticket creation, documentation, and case updates in SAP Service Cloud.
  • Assist in preparing feedback reports and technical findings for Quality and Business teams.
• Customer & Partner Interaction
  • Act as a first-line contact for customers and wholesalers in basic product-related complaints.
  • Ensure clear, timely, and professional communication in all customer interactions.
  • Build trust with partners and customers through reliable and accurate support.
• Learning & Growth
  • Gain deep knowledge of lighting products, systems, and controls.
  • Learn warranty processes, customer service workflows, and technical troubleshooting methods.
  • Develop financial and commercial awareness to understand service cost drivers.
  • Participate in internal training to grow towards a Resolution Manager profile.

About You (Requirements & Profile)

• Currently completing or recently graduated with a Bachelor’s in Electrical Engineering (or related technical degree).
• Interest in customer service, lighting technology, and field operations.
• Interest in software, programming, or system integration (e.g., AI, IoT, or lighting control protocols and lighting control systems)
• Strong problem-solving skills and ability to perform technical inspections and simple repairs.
• Good customer communication skills (Turkish + English).
• Proactive, reliable, and able to work independently under supervision.
• Willingness to travel for site visits within Turkey.
• Passion for developing a career in After Sales / Customer Service.

Development Path

• Learn after-sales processes, perform field support, and handle simple cases