International Call Agent

Job Title: International Call Agent

We are seeking a motivated and customer-focused International Call Agent to manage outbound calls with clients in the USA and Canada. The ideal candidate will provide exceptional service, resolve customer inquiries.

Key Responsibilities

• Attend calls and coordinate with the rest of the team
• Schedule meetings with the team according to the call
• Redirect calls or provide information as per called request.
• Import export knowledge on a basic scale is necessary, including shipping

Requirements

• Excellent English verbal and written communication skills
• Logistics shipping basic knowledge required
• Previous call center experience (preferred)
• Ability to work on night shifts and manage time effectively
• Computer and typing proficiency

Working Hours

• Working hours are flexible
• On-site hours 11-7 PAK time
• Flexible hours are offered according to the USA time once the applicant is approved
• Working days are 5 in a week
• Saturday and Sunday Off

Job Type: Full-time

Pay: From Rs45,000.00 per month

Work Location: In person