International Client Relations Specialist

About Property Shop Investment (PSI)

Property Shop Investment (PSI) is a leading real estate brokerage headquartered in Abu Dhabi. We specialize in property sales, leasing, and investment advisory services across the UAE and beyond. Our mission is to deliver exceptional experiences to clients worldwide through professionalism, innovation, and a 5-star service approach.

Role Overview

As part of our elite After-Sales International Hub, the International Client Relations Specialist is responsible for ensuring a seamless, white-glove experience for PSI’s international clients — particularly those with international phone numbers registered in our CRM.

This role is ideal for someone with a hospitality or luxury service background who thrives in a multicultural, client-focused environment. You will be the key contact point post-sale, ensuring every client receives exceptional support, communication, and care.

Key Responsibilities

• Serve as the main point of contact for international clients after purchase, ensuring a premium service experience.
• Communicate with clients via calls, WhatsApp, and email — especially those with international numbers in the CRM.
• Provide updates on off-plan projects, handover timelines, and next steps.
• Coordinate and deliver VIP welcome packages or personalized experiences for high-profile clients.
• Collaborate with sales, after-sales, property management, and marketing teams to ensure service excellence.
• Anticipate client needs and exceed expectations in every interaction.
• Record and manage client communication and feedback in the CRM system.

Ideal Candidate Profile

• Female candidates preferred, with a background in hospitality, luxury service, or client relations.
• Experience handling international or high-net-worth clients.
• Fluent in English; proficiency in Arabic, Chinese or other European languages is an advantage.
• Strong communication skills with a polished, professional presence.
• Highly organized, empathetic, and detail-oriented.
• Able to multitask and coordinate across teams while maintaining top-tier service quality.
• Naturally proactive, client-focused, and passionate about delivering excellence.

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

• What is your salary expectation for this role?

Experience:

• customer service: 2 years (Required)