People Services Coordinator

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a People Services Coordinator to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the People & Culture Department, the People Services Coordinator is responsible to ensure smooth operations & administration of People Services related functions on a daily basis. The People Services Coordinator reports to the People Services Manager.

As a People Services Coordinator, you will be responsible for the following duties:

• Active participation and support for People Services Manager & related activities in the colleagues housing on daily basis.
• Supervision, coaching, support, guidance, inspections to direct reports such as People Services Supervisor/coordinator, colleagues housing cleaners and Sub-contractors.
• Assist in any divisional or departmental requirements such as presentations, budget such activities on daily basis.
• Tracking of colleague complete housing related operations & communication, contracts, follow ups with People Services Manager.
• All colleagues housing related updates to inform to People Services Manager on a daily basis.
• Preparation of letters / Memo /Notice/Posters type of any communication for the Colleagues Housing requirements.
• Update the housing allocation on a weekly basis and share it with the People Services Manager as well as the Director/Assistant Director of People & Culture.
• Coordinate with P&C coordinators to provide the new joiners lockers and maintain the records of colleague’s lockers and spare keys.
• Assist to provide the access for the pest control treatment, diffuser oil filling such as for the colleague’s lockers.
• Coordinate / supervise with colleagues’ housing maintenance technician/supervisor to follow up and update for the required maintenance in the colleagues housing.
• Coordinate with the sub contract for the maintenance contract renewal on time to time
• Support in preparing the document or inventory for the discard assets in the housing buildings in time the time.
• Responsible in raising the purchase request for the required items for the housing operations.
• Assist to prepare the letter / email to the housing building tenancy contract renewals for the landlords.
• Conduct the spot inspection for cleanness in the colleagues housing on monthly bases and record all the files accordingly.
• Assist / supervise to give the access along with the building security to the apartment/rooms for the pest control treatment team, maintenance team and maintain the records.
• Coordinate with the transportation company to arrange the transportation for the new joiners.
• Assist to welcoming the new joiners in the colleagues housing.
• Review and co-ordinate all Colleagues’ complaints and suggestions & and update to the people services manager to time to time.
• Assist any transportation requirement from the P&C team or any departments.
• Ensure compliance with UAE labour law.
• Assist in developing and implementing People services standard practices

As a People Services Coordinator, we expect from you:

• Minimum 3 years’ experience in the same role within a luxury hotel, resort experience will be a plus.
• High School Diploma or equivalent
• Strong organizational and coordination skills
• Good level of English both written and spoken
• Well-verse in MS Office (Excel, Word, Outlook)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?