International Customer Care Executive

INTERNATIONAL LOGISTICS CUSTOMER SERVICE EXECUTIVE

Should be comfortable in NIGHT & ROTATIONAL SHIFTS.

!! Onsite !! In-person interview only !!

About Amar infogrid:

We offer operation support to an asset-based logistic company dealing with interstate transportation, storage, warehousing and freight needs in Canada & US. We offer different services including customer service, backend work, accounts.

You will be a part of a 20-member team. You are required to build and sustain a strong & reliable relationship with the clients with your proactive communication and close coordination with other teams.

Responsibilities and Duties:

• CCE will be responsible for Tracing shipments.
• Customer Service Representative will Provide constant visibility to client on their shipments.
• Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
• Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
• Compiling shipment reports for premium clients.
• Communicating and securing approval of any accessory charges that may accrue on the shipments.
• Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.

Qualifications and Skills:

• Graduate and above with valid experience may apply.
• Fluency in English. No Mother Tongue Influence.
• Proficient with MS- Excel, Outlook.
• Should have typing speed of 35 words/minute.
• Age should be between 24 to 40 years
• Should be comfortable working in Night & Rotational shift
• Min. 1 year experience is required.

Perk & Benefits :

1. Training provided

2. Family Medical Health Insurance

3. Accidental Insurance.

4. Night / Rotational Shifts.

5. Cab for Night shifts in Mohali & Kharar Sunny enclave location ( For Females )

6. 5 or 6 days week.

Job Type: Full-time

Salary: Rs. 21,000 to Rs. 35,000/- month

Speak with the employer : +91 82880 18922 / 98760 03856

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance

Application Question(s):

• What is your age? (Candidates aged between 24 to 40 only shall apply)

Experience:

• working: 1 year (Required)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person