International Customer Service Representative

Customer Experience Associate – International Markets

Company: Renexus Resource Group
Location: Gulshan-e-Iqbal, Karachi
Job Type: Full-Time | On-Site

About the Role

Renexus Resource Group is expanding its international operations and seeking a Customer Experience Associate to join our growing global support division in Karachi. This position is ideal for individuals with exceptional communication skills who thrive in client-facing roles and are eager to grow within a performance-driven organization. Whether you’re a fresh graduate ready to launch your career or an experienced professional looking for a meaningful next step, this is an excellent opportunity to become part of a company that values development, innovation, and excellence.

Key Responsibilities

As part of the international customer experience team, you will serve as the primary touchpoint for clients around the world—delivering consistent, high-quality service across multiple communication channels.

• Client Communication: Manage and resolve client interactions through phone calls, professional email exchanges, and live chat support with clarity and professionalism.
• Issue Resolution: Take full ownership of client concerns, ensuring prompt, effective, and lasting solutions to maintain strong client satisfaction and loyalty.
• Internal Collaboration: Coordinate with internal teams, including operations, finance, and sales, to provide a seamless, end-to-end client experience.
• CRM Management: Accurately document all client interactions, feedback, and follow-ups within the CRM system to maintain up-to-date and reliable records.
• Service Performance: Consistently meet or exceed individual and team performance benchmarks related to responsiveness, communication quality, and resolution timelines.

Ideal Candidate Profile

We’re looking for enthusiastic individuals who bring a combination of professionalism, adaptability, and a passion for delivering exceptional service.

• Communication Skills: Excellent command of written and spoken English is essential for global communication.
• Technical Proficiency: Basic familiarity with online business platforms and a readiness to learn new software tools quickly.
• Work Ethic: Self-motivated, detail-oriented, and capable of managing multiple client interactions efficiently.
• Experience: Prior customer service or client support experience is preferred but not mandatory—comprehensive training is provided to help you succeed.
• Mindset: A positive, proactive learner who embraces challenges and thrives in a collaborative, fast-paced environment.

Compensation & Benefits

Renexus Resource Group offers a reward structure designed to recognize both performance and potential:

• Competitive Salary: PKR 30,000 – 50,000 per month, depending on experience and skill level.
• Performance Incentives: Lucrative, uncapped bonus opportunities that can significantly enhance monthly earnings (up to PKR 50,000+).
• Career Growth: Clearly defined advancement pathways and mentorship to fast-track your development into senior or leadership roles.
• Team Environment: A collaborative, inclusive, and supportive workplace culture where achievements are celebrated and contributions are valued.

Position Details

• Location: On-site – Gulshan-e-Iqbal, Karachi
• Employment Type: Full-Time
• Shift Options:
• Day Shift: 1:00 PM – 9:00 PM
• Night Shift: 6:00 PM – 3:00 AM

If you’re ready to be part of a high-energy team that values global excellence and professional growth, apply now to start your journey with Renexus Resource Group.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person