International Customer Support Representative - Night Shift (High Earnings + Benefits)

Job Type: Full-time with Industry-Leading Compensation Package
Salary: PKR 40,000 - PKR 45,000 Base + PKR 23,000-33,000 Performance Incentives = Total PKR 63,000 - 78,000/month

Schedule Options:

• Option 1: 6:00 PM - 2:00 AM PKT
• Option 2: 10:00 PM - 6:00 AM PKT

Join Our Award-Winning International Customer Support Team!

ABS International seeks passionate Customer Support Professionals for international client operations at our state-of-the-art Karachi facility. If you excel at resolving customer inquiries and building strong client relationships, this role offers substantial earnings growth and career advancement opportunities in the expanding global customer support industry. Our comprehensive training program and supportive team environment will help you develop valuable international business skills while earning industry-competitive compensation.

Key Responsibilities:

• Deliver exceptional customer service to global clients via phone,
• Build and maintain strong customer relationships to enhance satisfaction and retention
• Promote company products and services to international audiences
• Collaborate with cross-functional teams to resolve complex customer issues
• Maintain accurate records in CRM systems (Salesforce/Zendesk)
• Achieve and exceed performance metrics to maximize monthly incentives

Requirements:

• 1+ years of international customer support experience (BPO/call center background preferred)
• Fluent English communication skills (verbal and written) at C1 level or equivalent
• Proven ability to resolve complex customer issues effectively
• Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT)
• Strong problem-solving, multitasking, and communication abilities
• CRM software proficiency (Salesforce, Zendesk, or similar) is advantageous

Compensation & Benefits Breakdown:

• Base Salary: PKR 40,000 - PKR 45,000 per month
• Performance Incentives: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics
• Night Shift Premium: Additional PKR 3,000 monthly punctuality bonus
• Daily Performance Rewards: Immediate recognition for exceptional achievement
• Total Monthly Compensation: PKR 63,000 - PKR 78,000 (based on performance)
• Medical Insurance: Comprehensive health coverage for you and your family
• Financial Wellness: Salary advance program for emergency needs
• Career Investment: Paid certification programs and skill development workshops
• Additional Perks: Transportation support, meal allowances, and team recognition events

Why ABS International Stands Out:

• Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi
• Career Growth: 75% of leadership roles filled internally through our promotion program
• Professional Development: Monthly training sessions and paid certification programs
• Supportive Environment: Modern facility with breakout areas, relaxation zones, and team support systems
• Stable Schedule: Consistent shifts with predictable earnings and work-life balance
• Global Experience: Build international business skills valued across industries

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person