International Customer Support Specialist

Job Overview

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. This job role would require you to have all the information related to technology. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Job Requirements:

• O Levels/A Levels or Graduate
• Excellent English Written and Verbal Communication
• Neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks & Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Job Type: Full-time

Pay: Rs70,000.00 - Rs115,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Intermediate (Required)

Language:

• English (Required)

Work Location: In person