International Customer Support Specialist - Night Shift (BPO Experience)

Job Title: International Customer Support Specialist - Night Shift | BPO Career | Karachi

Location: Block 13C Area, Karachi, Pakistan (On-Site Position)

Job Type: Full-time

Compensation Package: PKR 40,000 - PKR 45,000 Base + Performance Bonuses + Allowances = Total PKR 63,000 - PKR 78,000+ Monthly Potential

Schedule: Monday to Saturday

• Shift Option 1: 6:00 PM - 2:00 AM PKT
• Shift Option 2: 8:00 PM - 4:00 AM PKT

Introduction Paragraph:
ABS International invites motivated customer service professionals to launch their international career as an International Customer Support Specialist at our Karachi facility. We're seeking communication experts passionate about delivering exceptional customer experiences to global clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding international BPO industry. Join our supportive team environment and transform your customer service talent into a rewarding career path with global impact.

Key Responsibilities:

• Resolve complex customer inquiries through phone-based support for international clients
• Build and maintain strong customer relationships to enhance retention and satisfaction
• Collaborate with internal teams to implement effective solution strategies
• Maintain accurate CRM documentation with 90%+ accuracy compliance standards
• Achieve and exceed performance metrics to maximize monthly incentive earnings
• Develop comprehensive product knowledge to provide exceptional service experiences

Requirements:

• 1+ years of international customer service experience (BPO/call center background preferred)
• Professional English communication skills (verbal and written) at C1 level or equivalent
• Proven ability to resolve customer issues effectively and efficiently
• Availability for night shift schedules (multiple options available)
• CRM proficiency (Salesforce or Zendesk experience ideal)
• Strong problem-solving, multitasking, and communication abilities
• Technical aptitude and willingness to learn new systems and processes

Compensation & Benefits:

• Base Salary: PKR 40,000 - PKR 45,000 per month
• Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics
• Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus
• Total Monthly Earnings: PKR 63,000 - PKR 78,000+ (based on performance)
• Health Insurance: Comprehensive medical coverage for employees
• Financial Wellness: Salary advance program for emergency needs
• Career Investment: Paid certification programs and skill development workshops
• Professional Development: Ongoing training and career advancement opportunities

Why Join ABS International?:

• Industry-Leading Earnings: Total compensation package ranks in top 15% for customer service roles in Karachi
• Career Growth Path: 75% of leadership roles filled internally through our promotion program
• Professional Development: Monthly training sessions and paid certification programs
• Supportive Environment: Modern facility with focus on employee well-being and safety
• Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance
• Global Experience: Build international business skills valued across industries

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person