International Customer Support Specialist (US Market – Night Shift)

About the Role

Carmentined is looking for a dedicated and customer-focused International Customer Support Specialist to handle US-based clients. The ideal candidate will ensure a smooth customer experience by resolving queries efficiently and maintaining high service standards.

Key Responsibilities

• Handle customer queries via chat, email, and calls (US clients)
• Provide accurate information regarding products and services
• Resolve complaints and issues in a timely and professional manner
• Maintain high customer satisfaction and service quality
• Record and update customer interactions in CRM systems
• Coordinate with internal teams for issue resolution
• Follow up with customers to ensure complete resolution

Requirements

• 1–3 years of experience in customer support / international support
• Excellent English communication skills (spoken & written)
• Experience dealing with US or international clients preferred
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and manage multiple conversations
• Basic computer skills and familiarity with CRM tools
• Willingness to work night shift (US time zone)

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person