International Patient Coordinator

About us

Longevita, headquartered in London UK and listed on The Sunday Times among Britain's Top 100 fastest growing companies, is a medical tourism group that offers hair transplant, plastic surgery, cosmetic dentistry in London UK and Istanbul Turkey.

Job Description

• Attend medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary
• Maintain regular dialogue with patients prior arrival, while they are in Turkey and after they go back to their home countries
• Identify cross selling, up selling, patient referral opportunities where possible and collaborate with the sales team for execution
• Get patient reviews and take pictures/videos with patients prior to departure
• Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results
• Respond to after care enquiries, arrange revision surgeries or resolve complaints according to company policy
• Contribute to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships and winning their referrals

Requirements

• Degree from Tourism administration, English translation and interpretation, English or American language and literature, International Relations, School of nursing or medical related academic programmes taught in English
• Fluency in formal written and spoken English, additional Western European language is a plus
• Minimum of 2 years experience in a customer-facing role, preferably in a health care services environment
• Organisational skills, multi tasking expertise, interpersonal skills, communication skills, self motivation, persistence and performance under pressure
• Flexibility in working hours and days including weekends when required
• Prior experience with CRM software is a plus

Benefits

• Base salary and performance linked bonus
• Private health insurance,
• Apple iPhone, laptop computer, meal card
• Yearly salary budget for company sponsored wellness programs, personal or professional development

Job Types: Full-time, Permanent