International Support Specialist (US Market – Night Shift)

About the Role

Carmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.

Key Responsibilities

• Handle customer queries via chat, email, and calls (US clients)
• Provide accurate information about products and services (eBooks / digital products)
• Resolve customer complaints efficiently and professionally
• Maintain high customer satisfaction and service quality standards
• Document customer interactions and update CRM systems
• Coordinate with sales and technical teams when required
• Follow up with customers to ensure issue resolution

Requirements

• 1–3 years of experience in customer support / international support
• Excellent English communication skills (spoken & written)
• Experience dealing with US or international clients preferred
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and manage multiple conversations
• Basic computer skills and familiarity with CRM tools
• Willingness to work night shift (US time zone)

Pay: Rs45,000.00 - Rs79,000.00 per month

Work Location: In person