Internship - Customer Process Management

We are looking for highly professional, motivated, and dedicated candidates for an internship opportunity in Customer Process Management at our Regional Logistics Center.

Customer Process Management Internship

Your Purpose:

We are looking for a highly professional, motivated and dedicated candidate to join our Regional Logistics Center. The Customer Process Management Intern will be involved in accomplishing and controlling all the daily Customer Process activities including the entire invoices and shipping documents as well as all necessary measures for data processing in the available systems with the objective of accurate documentation of incoming and outgoing flow of goods in RLC. Enter and follow up customer’s orders and shipments for General Distributors (GD) in the Middle East. Arrange for invoices and proper shipping documents. Settlement of claims and update information in system. Co coordinating external service providers regarding shortest possible order-processing and transportation times. Further development of the existing reporting of Backorder status to General Distributors. Setting up special processes for smooth flow of in-house procedures. If this sounds like the perfect challenge for you, you should apply today!

Your Responsibilities:

• Fulfilment of Customer Orders
• Customer’s order processing and following up for special handling parts
• Processing One Time Deal (OTD) orders with agreed prices and follow up
• Escalate back orders

Complaint management and Claim settlement

Processing Claims

• Coordinating with other departments (claims related)
• Process credit/debit note based on the claims merit

Invoicing procedures and Export Documentation

• Prepare necessary invoices to be dispatched with the goods
• Prepare supporting export documentation

Backorder Management

• Permanent Monitoring customer backorder level
• Update GD about back-order situation and delivery time
• Top escalate parts required urgently
• Inform GD about the critical and bottle neck parts

System maintenance

• Price update and correction in the system
• Part creation
• Inform customer about system cancelled line item
• Re-ordering back orders to GLC based on the order type

Qualifications - External

Your Profile:

• Minimum Bachelor’s degree in Business Administration or similar.
• You have superior knowledge in all MSOffice applications especially MS Excel, PowerPoint and Word.
• Willingness to learn all about the interaction and processes of RLC with GLC and the interaction and processes with the General Distributors
• You are a team-oriented person, who will bring value addition to the team and be a motivated, reliable and dedicated colleague.
• You are fluent in English both spoken & written, preferable technical English terms. Arabic/German are a plus