Investigation Coordinator

Job Title: Investigation Coordinator

Location: Abu Dhabi, UAE

Department: OpSec

Reports To: Manager, Investigation Office

Company: EDGE Group

Position Overview:

The Corporate Investigation Administrator is responsible for the administrative, reporting, and operational support of the EDGE Investigations Office. The role ensures that all investigation activities are accurately documented, properly tracked, securely filed, and reported, while supporting governance, compliance, and quality management systems (QMS). This role is critical in maintaining data integrity, audit readiness, and operational efficiency within the Investigation Office.

Key Responsibilities

Case Administration & Management

• Register, log, and maintain all investigation cases in the case management system

• Ensure each case is assigned a unique reference number and classification

• Maintain accurate and up-to-date case files, records, and documentation

• Track case progress, milestones, and status updates

• Ensure proper version control and document management

• Monitor case timelines and flag delays or overdue actions

Reporting & Dashboard Management

• Prepare weekly, monthly, and ad hoc investigation reports

• Design & develop and maintain management dashboards reflecting:

• Case volumes and trends o Case status (open, closed, pending)
• Severity levels (low, medium, high, critical)
• Turnaround times and performance metrics

• Analyze data to identify patterns, trends, and risk indicators

• Support executive reporting requirements

Quality Management System (QMS) Support

• Design & Maintain investigation-related policies, procedures, and SOPs

• Ensure compliance with internal governance frameworks and standards

• Support alignment with ISO standards (e.g., ISO 37301, ISO 37001, ISO 9001 where applicable)

• Track and manage document control, revisions, and approvals

• Assist with internal and external audits, including evidence preparation

• Monitor compliance with investigation processes and protocols

Documentation & Records Management

• Ensure all investigation records are: o Securely stored o Properly indexed o Easily retrievable o Mirror Backup

• Maintain both digital and physical filing systems

• Ensure compliance with data protection, confidentiality, and retention policies

• Manage archiving and disposal of records in line with legal requirements

Office Administration (Investigations Function)

• Manage day-to-day administrative operations of the Investigation Office

• Coordinate meetings, interviews, and investigation-related logistics

• Prepare meeting packs, agendas, and minutes

• Maintain office supplies, systems, and administrative tools

• Act as a central point of coordination for investigation-related communication

Whistleblowing & Intake Support

• Receive and log reports from whistleblowing channels (email, app, call-center)

• Ensure all reports are properly captured, categorized, and assigned

• Maintain confidentiality and sensitivity of all incoming reports

• Track intake volumes and reporting channel effectiveness

Data Integrity & Confidentiality

• Ensure strict confidential handling of sensitive and classified information

• Maintain access controls and data security protocols

• Support secure sharing of information on a need-to-know basis

Process Improvement

• Identify opportunities to improve:

• Reporting efficiency
• Case tracking systems
• Administrative workflows

• Support automation and digitalization initiative

Qualifications & Experience

• Diploma or Degree in Business Administration or Business Intelligence (BI) or Criminology / Security Management or Legal Studies or related field

• Minimum 3–5 years’ experience in Investigation or Audit Management, Business Intelligence Management, Administrative or investigations support, Case management or compliance environment o Reporting and data analysis

• Regional Experience: EMEA - Eastern Europe

• Languages: English (required) Russian, Polish, Arabic (added value)

Skills

• Strong proficiency in:

• Ability to Build Operational Dashboards
• ERM Management