Invoicing Specialist

Invoicing Specialists oversee tasks of creating invoices, monitoring, and setting up recurring billings, sending invoices to the clients, updating billing information and resolving customer’s invoice disputes. They must have excellent analytical, problem-solving skills, organizational skills and attention to detail to handle high volume of transactions across multiple products and numerous customers in a day-to-day activities. They are also responsible in monitoring of tasks and controls to ensure that accurate invoices are sent on time.

• Create accurate contract, and/or usage invoices for multiple products and sending them on a timely manner following the schedule set in the agreement.
• Process the billing requirements for travel and expense, service hours and other manual invoices.
• Analyze billing information in order to identify any errors or discrepancies.
• Create the billing data for recurring charges and daily checking that the charges are being followed and invoices are sent on time.
• Address and solve customer disputes that involve clerical revision of invoices.
• Address and solve customer disputes that involve credit process for invoice and contract adjustment.
• Process credit memo request for invoice adjustment from contract adjustment and/or cancellation.
• Process the updating of recurring billing following the contract adjustment.
• Update billing data as per new and revised billing information to ensure that data are accurate and up to date.
• Address and solve billing concerns, issues, and queries.
• Process the tasks through case management and monitor the closing of cases.
• Participate in the assigned project testing involving invoicing.
• Day-to-day coordination and collaboration with other teams such as Accounts Receivable Team, Orders Team, and Revenue Team, in resolving issues concerning the billing.
• Day-to-day collaboration with and provide assistance to the invoicing team members to resolve billing issues and concerns.
• Contribute to the controls and innovation, as well as socials, working groups within the team.
• Create, update, and review of the documentation of the invoicing processes.
• Process all daily, weekly, and monthly invoicing controls and requirements.

Requirement:

Bachelor’s degree in finance/accounting
MS Office knowledge: excellent word, excel knowledge
3 years minimum experience in invoicing
Able to deliver quality work under pressure
Attention to detail and numerical skills
Strong customer service skills
Fluent English is a must
Time management skills
Ability to work to deadlines
Available to work night shifts